Patient Account Associate - Duke Lab Services

Company: Duke Clinical Research Institute
Location: Durham
Posted on: November 20, 2023

Job Description:

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Duke University and Duke University Health System require all students, faculty and staff to receive the COVID-19 and influenza vaccines. After you have officially accepted a position at Duke, you may request a religious or medical accommodation.









Patient Account Associate - Duke Lab Services










Work Arrangement:












Requisition Number:


238465









Regular or Temporary:


Regular









Location:





Durham, NC, US, 27710













Personnel Area:


PRMO









Date:


Oct 31, 2023
















PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Dukeas reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

ONSITE POSITION: Monday - Friday (9:00am - 6:30am)



This position scans the Referral Lab miscellaneous test requests to the Beaker Specimen ID and determines whether or not the patient is charged an Institutional Price or billed 3rd party. Resolving laboratory claim edits, Molecular Pathology and Genetic prior authorizations.



Duties and Responsibilities of this Level Includes but is Not Limited to the following:



Cash Management Support Duties (50%)

*Daily Reconciliation of clinic Deposits\Change Fund

*Accept and log clinic deposits

*Armored Carrier Services Coordination

*Maintain deposit logs and change requests

*Order and maintain clinic supplies

*Prepare daily cash and check reconciliation for various bank accounts.

*Electronic Payment Processing and Reconciliation

*Process Regular Mail Payments Prepare Related Deposits and Prepare Miscellaneous Check

*Participate in and support month end audit processes

*Retrieve, review and match lockbox files

*Open daily mail and process accordingly

*Research checks and obtain information and EOBs as needed



Financial Management (25%)

*Prepare batch control forms for all unapplied cash transactions

*Monitor batch control forms for accountability and reporting

*Track electronic remittances and match with bank deposits and EOB's via Hyland OnBase

*Enter and balance bank deposits to subledger postings on the Unapplied Cash Model

* Perform other related duties incidental to the work described herein

*Run and manipulate reports into Excel spreadsheets

*Process bank card requests, authorize ban k card transactions and post to patient accounts *Sort and review non payments detail for batching and routing to the appropriate

*Create Excel spreadsheets inclusive of calculations/formulas

* Work Cash Management work queues to ensure timely response for resolution

*Respond to internal and external inquiries regarding cash management, as appropriate



Customer Service (25%)

*Provide assistance on special projects relating to cash management functions

*Respond to internal and external inquiries regarding cash management, as appropriate.

*Post payments and Identify Contractual/Administrative technical support

*Performs follow-up with insurance payers via phone, email or website

*Handle phone calls received in the department

*Provide back up for other position s, as needed

*Maybe responsible for training new staff

*Researching and resolving customer inquiries





Required Qualifications at this Level

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred .Additional training or working knowledge of related business.



Experience

Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.



Degrees, Licensure, and/or Certification

N/A



Knowledge, Skills, and Abilities

Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures.



Distinguishing Characteristics of this Level

N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.









Nearest Major Market: Durham


Nearest Secondary Market: Raleigh







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Keywords: Duke Clinical Research Institute, Durham , Patient Account Associate - Duke Lab Services, Healthcare , Durham, North Carolina