IT Analyst - Level II - Duke Health Technology Solutions - Durham

Company: Dukehealth.org
Location: Durham
Posted on: January 27, 2023

Job Description:

Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award - highest honor by the Healthcare Information and Management Systems Society (HIMSS) - for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today. Position Summary: The IT Analyst demonstrates knowledge and proven application of knowledge within a specific Information Technology disipline(s). Work Performed

• Individual contributor that performs under limited supervision. Applies subject matter knowledge; requires capacity to understaqnd specific needs or requirements to apply skills/knowledge.
• Management of large databases on Oracle - including backup & recovery, performance analysts, tuning, capacity planning/forecast and security.
• Actively monitor the database environment to ensure optimal performance and to prevent production issues
• Administration of ASM, RAC and Exadata.
• Experience with PostgreSQL/MySQL is also preferred.
• On-Call Support on a rotational basis including off hours and weekends.
• Collaborate with Core IT Operations and T3 DBAs as well as Application Owners in troubleshooting database and application errors.
• Write user documentation to maintain standards and procedures.
• Team work and communication skills.
• Maintains a level of exposure to external industry and market technical intelligence.
• Performs and coordinates simple to complex projects with minimal direction.
• Optimizes internal resources to maximize team capabilities.
• Leads peers to resolve complex issues consistent with divisional/organizational goals.
• Serve as a technical resource for discipline in a cross-functional team.
• Effectively communicate specific IT issues/solutions to clients. Required Qualifications Education/Training:
  • Bachelor's degree in a related field, or four years of equivalent technical experience required. Licensure/Certification:
    • Credential requirements will vary, depending on work area. Experience:
      • Two years of -related experience is required. Preferred Qualifications
        • Keeps current on new industry trends in a specific discipline and applies appropriate new technologies and best practices to specific discipline or functional area.
        • Takes personal responsibility for taking actions on projects that result in solutions that truly address customer needs.
        • Understands when to request supervisor involvement in programming related matters.
        • Considers impact to others and current processes within discipline prior to taking action.
        • Adapts individual work style and reprioritizes assignments as changes in department or project goals or requirements are communicated.
        • Independently completes complex tasks and portions of larger projects.
        • Identifies and uses appropriate resources to accomplish tasks and build individual and team knowledge.
        • Suggests new approaches to accomplishing individual responsibilities or team assignments.
        • Accomplishes assignments/project objectives through keeping people focused on the solution and the team informed of project status.
        • Shares information and solicits input and ideas from other team members.
        • Persuades team members to use different work steps/methodologies to accomplish assignments.
        • Promotes the goals of the initiative, setting aside departmental or functional biases to achieve objectives.
        • Delivers systems or programs that are completed on time and within budget.
        • Self-motivated and focused on delivering quality work even when faced with difficulties or over a longer-term project.
        • Possesses advanced knowledge and proven application of it within a specific discipline.
        • Provides assistance to project team members in accomplishing technical or programming-specific tasks.
        • Independently completes complex tasks and portions of larger projects.
        • Realistically evaluates own progress against expectations/goals and takes necessary actions to address developmental needs or performance issues.
        • Develops realistic project plans for assigned tasks or portions of larger projects and modifies plan as requirement changes are communicated.
        • Obtains necessary information/data to complete assignments independently or as part of a project team.
        • Understands client/project issues to develop moderately complex solutions within a single discipline.
        • Develops strong working relationships with colleagues and/or project team and customers to effectively complete team goals and objectives.
        • Builds strong working relationships with members of his/her team and interacts and establishes relationships with individuals in other teams or departments as needed.
        • Comprehensive understanding of underlying technologies that support the application.
        • Comprehensive understanding of the deployment process and methodologies. Extensive knowledge of one or more multiple frameworks and high-level programming languages.
        • Ability to write software that optimizes leverage of the underlying technologies (e.g.,Phusion, TCP, sockets).
        • Comprehensive understanding of common algorithms and patterns and ability to apply them appropriately.
        • Strict adherence to agreed-upon coding standards.
        • Demonstrated proficiency in refactoring code and developing reusable functions/objects.
        • Ability to design systems that span multiple technologies/platforms.
        • Ability to write technical documentation describing system architecture, including functional and technical specifications.
        • Demonstrated ability to coach more junior members of the team in a constructive manner.
        • Ability to complete tasks with minimal oversight that are normal in scope. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Dukehealth.org, Durham , IT Analyst - Level II - Duke Health Technology Solutions - Durham, Healthcare , Durham, North Carolina