Certified Medical Assistant - Virtual Care Center-Telehealth - Hybrid - Durham, NC
Company: Duke Health
Location: Durham
Posted on: January 25, 2023
Job Description:
Duke Nursing Highlights: -
- Duke University Health System is designated as a Magnet
organization
- Nurses from each hospital are consistently recognized each year
as North Carolina's Great 100 Nurses.
- Duke University Health System was awarded the American Board of
Nursing Specialties Award for Nursing Certification Advocacy for
being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in the Triangle!
- Relocation Assistance (based on eligibility) - -Duke Health
seeks a Certified Medical Assistant for its Virtual Care Telehealth
Center - Durham, NCSign On Bonus of $5000 eligible for this
posiiton - -*A hybrid position consisting of remote and in-person
work days in the Durham, NC area. -General Description of the Job
ClassThe Certified Medical Assistant functions as an integral
member of the virtual clinic interdisciplinary healthcare team in
coordinating telehealth visits between patients and clinicians. The
Certified Medical Assistant performs routine administrative and
patient care supportive duties in a Health System medical practice
that assist medical and/or nursing staff in the examination and
treatment of patients and ensures the virtual clinic runs
smoothly.The Virtual Care Center/Virtual Clinic CMA will actively
deliver exemplary care in order to ensure patients receive the
right care, at the right time, in the right place. We are seeking a
full time CMA to join the Telehealth Virtual Clinic Team. - This
position will plan -and provide professional care for patients in a
virtual clinic setting in accordance with the medical and nursing
plans of care and established policies and procedures. Provide
services virtually and technical support between patients,
families, and clinicians.The CMA will provide necessary tasks,
education, and technical support for the patient and providers
using the various telehealth platforms, including but not limited
to video visits and remote patient monitoring devices. -May be
required to work in regular clinic if indicated. - -Location:This
position is located at the PDC Engagement Center, 4825 Creekstone
Drive in Durham, NC. - -Schedule:During the first 90 you will be
required to work in the office. After training you will be able to
work from home at least 1 day a week. - - -Duties and
Responsibilities of this Level -Clinical responsibilities: -The CMA
facilitates telehealth visits by taking medical histories and
recording other patient information like vital signs, explaining
-treatment procedures to patients, and prepares patients for
telehealth appointments. -Patient care support responsibilities may
include: -
- Collecting relevant patient information in preparation for the
virtual clinic telehealth visit.
- Assisting the medical and nursing staff during the visit and
after the visit in coordinating aspects of the patient's follow up
care.
- Promoting patient/family understanding of the educational
content and his/her involvement in the plan of care, and
documenting in the patient record.
- Other clinical support responsibilities.
- Performs other clinical functions as delegated and supervised
by the physician. -Administrative Responsibilities: -The CMA greets
patients, answers telephones, schedules appointments to include
arrive appointments in Maestro Care, checkout patients, and
referral scheduling; Arranges for hospital admissions and
laboratory services, updates and files patient medical records,
fills out insurance forms, handles billing, bookkeeping to include
receiving copays and collections on account balances;
correspondence, and ordering clinical and clerical supplies and
forms. Performs other administrative duties as directed. -May be
requested to be a liaison for clinic activities such as Joint
Commission and falls and/or participate in clinic committees.
-Knowledge, Skills, and Abilities:Good customer service skills.Work
requires the ability to understand and follow oral and written
instructions generally acquired through a high school education and
medical assistant programming.Heavy lifting and the ability to
transport stretcher and wheelchair patients may be required.Working
knowledge of sterile techniques and special procedures that are
applicable to work performed.Working knowledge of procedures and
techniques involved in administering routine and special treatments
to patients.Working knowledge of sanitation, personal hygiene and
basic health and safety precautions applicable for work in a clinic
setting. Working knowledge of infection control procedures and
safety precautions.Age specific competencies.Daily clinic
preparation process; registration, scheduling, charge posting,
order entry. Able to document and communicate pertinent
informationAbility to establish and maintain effective working
relationships with patients and clinic staffTyping skillsMedical
terminologyLevels II and III -- Ability to independently seek out
resources and work collaboratively - - -Required Qualifications at
this Level -Education:Level I -- Graduation from accredited Medical
Assistant program strongly preferred. High school or GED graduation
required.Level II -- Graduation from a medical assistant program
accredited by the Commission on Accreditation of Allied Health
Education Programs (CAAHEP) or the Accrediting Bure au of Health
Education Schools (ABHES) strongly preferred. High school or GED
graduation required.Level III - Graduation from a medical assistant
program accredited by the Commission on Accreditation of Allied
Health Education Programs (CAAHEP) or the Accrediting Bureau of
Health Education Schools (ABHES) strongly preferred. High school or
GED graduation required. - -Experience:Level I -- No experience
required.Level II -- Must have at least 1 year of clinical
experience as a Medical Assistant in a clinical setting.Level III
-- Must have at least 3 years of clinical experience as a Medical
Assistant in a clinical setting.Note: 1 year of experience will be
provided for an Associate degree in Medical Assisting.General
Ladder Statement: In addition to the e education and experience
noted, applicants must meet all requirements set forth in the
Medical Assistant, Certified (CMA/RMA) Ladder Program document for
Levels II and III. - -Degrees, Licensure, and/or
Certification:Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA
or ARMA required. BLS require d.Level II -- Certification by AAMA,
AMT, NHA-CCM A, NCMA or ARMA required. BLS required.Level III - -
Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS
required. - Duke is an Affirmative Action/Equal Opportunity
Employer committed to providing employment opportunity without
regard to an individual's age, color, disability, gender, gender
expression, gender identity, genetic information, national origin,
race, religion, sex, sexual orientation, or veteran status. - Duke
aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the
robust exchange of ideas-an exchange that is best when the rich
diversity of our perspectives, backgrounds, and experiences
flourishes. To achieve this exchange, it is essential that all
members of the community feel secure and welcome, that the
contributions of all individuals are respected, and that all voices
are heard. All members of our community have a responsibility to
uphold these values. - Essential Physical Job Functions: Certain
jobs at Duke University and Duke University Health System may
include essentialjob functions that require specific physical
and/or mental abilities. Additional information and provision for
requests for reasonable accommodation will be provided by each
hiring department. -
Keywords: Duke Health, Durham , Certified Medical Assistant - Virtual Care Center-Telehealth - Hybrid - Durham, NC, Healthcare , Durham, North Carolina
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