RN - Events Onsite Administrator - COVID-19 Testing

Company: ARC Healthcare LLC
Location: Durham
Posted on: January 8, 2021

Job Description:

Job PurposeThe EOA leads site teams in providing efficient delivery of quality medical care services, assumes responsibility for all operations at assigned sites and builds/maintains a strong client relationship providing exceptional customer service. The EOA is responsible for ensuring COVID-19 testing and/or vaccine event guidelines are being followed and that the event is successful. The EOA may also assist in testing or administrative work at event to cover breaks or to ensure the efficiency of event flow. To facilitate these purposes, the EOA must be a Registered Nurse and meet the requirements of the Clinical Provider role description.

• Drives excellence in site operations
• Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly healthcare
• Builds a high performing team and addresses performance issues quickly and decisively, enabling professional appearance and demeanor and high morale
• Partners with clinical leadership to ensure compliance with all clinical policies and training programs
• Ensures compliance with approved policies, protocols, procedures and applicable regulatory requirements
• Earns client trust and builds strong relationships
• Responds to client questions/concerns in a highly timely manner; marshals? internal resources to respond/resolve quickly
• Recognizes situations that may negatively impact operational efficiency or safety and escalates to appropriate responsible office/person in a timely manner.
• Accepts responsibility/accountability for client satisfaction, communication, as well as test participant and staff safety.
• Proactively identifies opportunities to deliver greater value for clients
• Effectively communicates operation issues, corrections or process changes to team members
• Monitors and supervises the event process or flow while at the COVID-19 testing and/or vaccine event
• Set-up and clean-up of the event
• Manages supply inventory and escalates gaps as quickly as possible
• Responsible for daily log in to the OptumServe provided laptop
• Responsible for logging in to COVID-19 Provider Portal and navigating appropriate event detail, including familiarity with where to find the Group Event ID and additional information
• Stays informed of the applicable specimen courier process for the event
• Ensures social distancing is maintained at the event for staff and attendees
• Reports to the EOA?s employer or OptumServe any complaints regarding potential violations of either a staffing agency?s policies or the Standard of Business Conduct for Group Events.
• This list of essential functions is not exhaustive and may be supplemented and changed as necessarySUPERVISORY FUNCTIONS (This list of supervisory functions is not exhaustive and may be supplemented and changed as necessary.)The EOA supervises the flow of the event and ensures the EOA and other individuals working at the event are working in compliance with all applicable State wage and hour and laws, as specifically noted below:
  • Ensuring individuals don and doff their required Personal Protective Equipment (PPE) while on the clock/during working time
  • Ensuring individuals are provided on-duty rest breaks per applicable State law (which cannot include the time to don or doff PPE).
    • For State of California: breaks are to be at least 10 minutes and taken in approximately the middle of every four-hour work period
    • Ensuring individuals are provided at least a 30-minute off-the-clock meal period (which cannot include the time to don or doff PPE).
      • For State of California: Meal break should begin before the end of the fifth hour of the individual?s working time, and a second 30-minute off-the-clock meal period (which cannot include the time to don or doff PPE) that begins before the end of the tenth hour of the individual?s working time
      • Ensuring all individuals report all time worked to their respective employer through their agency?s timekeeping or time-tracking system, and that no individual performs any work, including the donning and doffing of PPE, that is not reported to their respective employer as time worked
      • Any other functions as assigned by management.This role is patient facing and requires working in a non-traditional clinical setting. It is also customer facing with high expectations for operational excellence, particularly for maintaining strict infection prevention and control practices. Test site may be located inside or outside. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Hours may vary based on location, patient volume, and business needs..
        • 5+ years of experience as a registered nurse working in a clinical environment
        • 2+ years of management experience client/customer-facing management experience
        • Experience interfacing with team members and external clients as part of a solutions-based team
        • Possess the leadership skills necessary to work with a large and complex client, acting as the primary point of contact day-to-day with a client-focused approach to work
        • Proven ability to supervise, coach and develop staff using excellent interpersonal and communication skills
        • Superior leadership, problem solving, team building and decision-making skills
        • Exceptionally well organized and demonstrates strong interpersonal, written, and verbal communication skills within a matrixed team
        • Ability to multi-task in a fast-paced working environment and maintain a positive attitude
        • Demonstrated success using the principles and processes of customer service including identifying customer needs, meeting quality standards for service, and evaluating & improving customer service results
        • Proficient computer skills including electronic mail, word processing, and office management system software
        • Subject to outdoor weather conditions
        • Comply with rapid onboarding, background check, paperwork and fit testing protocols
        • Comfortable working with supplied PPE, and possible exposure to COVID-19Preferred Qualifications
          • Bachelor's Degree in Nursing with unrestricted appropriate state license as a registered nurse
          • Demonstrated understanding of and ability to apply and enforce infection prevention and control practices in a potentially highly contagious environment.
          • Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations

Keywords: ARC Healthcare LLC, Durham , RN - Events Onsite Administrator - COVID-19 Testing, Healthcare , Durham, North Carolina