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NURSE CLINICIAN - Digestive Health Apt. Hub

Company: Duke Nursing
Location: Durham
Posted on: January 17, 2020

Job Description:

PDC: The Private Diagnostic Clinic (PDC) is the world-class, multi-specialty physician practice of Duke Health. The PDC's providers and staff work as a team to provide excellent patient care in more than 120 primary and specialty care clinics located throughout North Carolina. The PDC recruits the top physicians, clinicians and employees, and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect. To learn more, visit: https://www.youtube.com/watch?v=D4Mq59-No-k----GI Triage/Admin - Durham--General DescriptionThis role will oversee access, management of new referrals, smooth transitions of medicine patients to and from surgical services, and seamless incorporation of diagnostic services and records management. --This fulltime role will literally navigate patients through the Duke system to arrange best care schedules and experiences. ------ ----Job DutiesSupports IBD Program: Providers and Patients----- Coordinate care for IBD patients both in Gastroenterology and Surgery, including medication management, prior authorizations, care coordination and scheduling--- Follows through with patient orders: scheduling clinic, GI procedures, radiology, labs etc.--- Reviews incomplete orders and contacts patient about need to complete ordered test--- Acts as a liaison between providers, patients/families and Gastroenterologists and Surgeons--- Manage patient issues 1:1 with IBD Providers (Gastroenterologists and Surgeons, MDs and APPs)--- Provides patient education, particularly around medication compliance--- Reviews cc'ed charts for patient follow-up such as scheduling, tests, procedures, referrals to other providers, etc.----- Completes disability paperwork and provides supporting documentation--- Prepares patient letters per patient request--- Facilitation and coordination of infusions as needed----- Provide nursing triage & assessment--Manages messages from patients via telephone or MyChart--- Explains information to patient--- Provides results once reviewed by provider--- Completes refill requests per protocol--- Triages patient concerns--- Provides patient education----- Schedules follow up appointment, as needed--- Documents patient telephone interaction--- Routes documentation to provider as needed--Manages messages from referring providers and urgent referrals--- Manages patient concerns and questions----- Manages urgent patient scheduling--- Reviews outside referral packet for appropriate scheduling--- Discusses IBD inpatients and coordinates care as needed--Knowledge, Skills, and Abilities--- Telephone Triage Management--- Electronic Health Record experience (EPIC experience preferred)--- Clear communication skills--- Management of multiple priorities--- Typing proficiency of at least 40 words per minute--Education Requirements/PreferencesWork requires graduation from an accredited BSN or Associate's Degree in Nursing or Nursing Diploma program. All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date.--Experienece Requirements/Preferences--- Telephone Triage Nurse Experience--- Gastroenterology, Surgery and IBD experience--- Urgent Care or ED experience--Licensure/Certification RequirementsMust have current, non-restricted or compact RN license. Licensure in the state of North Carolina will be required within 90 days if a compact state RN license. BLS required.Minimum QualificationsEducationBSN required--Experience3 years of nursing experience required--Degrees, Licensures, CertificationsCurrent or compact RN licensure in the state of North Carolina required. ---- BLS required.-- Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. -- Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. -- Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke Nursing, Durham , NURSE CLINICIAN - Digestive Health Apt. Hub, Healthcare , Durham, North Carolina

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