Principal Systems Services & Support Analyst - 2032943

Company: Fidelity Investments
Location: Durham, NC
Posted on: August 20, 2021

Job Description:

Provides best in class support across a suite of applications used by business units large scale applications, databases, and technologies -- Linux, Tomcat, SQL, HP Sitescope, Splunk AWS services, Cloud, Kafka, Datadog, Autosys, Udeploy, and Devop tools. Provides data availability, batch cycle, application health, incident triage, problem, release/change implementation, Cloud support, troubleshooting, and issue analysis management. Serves as a subject matter expert, and crisis and communications manager for major system outages or business-critical issues. Ensures the integrity, stability, maintainability, and availability of business systems, applications, and infrastructure in production and non-production environments.

Primary Responsibilities:

Provides level 1 and 2 application and database oversight encompassing business impact assessments via customer interaction.

Ensures all applications systems are functioning at capacity.

Remediates through data manipulation or application tools.

Coordinates software fixes with the development teams in non-production environments through production.

Provides technical leadership to onshore and off-shore resources.

Manages incidents for timely resolution and escalates issues to senior management.

Provides application and system environment support to business and systems development teams.

Identifies, isolates, and resolves production and non-production system problems, service requests, and support processes.

Represents the organization at senior level review and crisis resolution meetings.

Executes cross-practice and computer services requests.

Identifies opportunities to enhance efficiency of on-going service request procedures.

Provides technical leadership for systems installation, configuration, and related infrastructure changes.

Collaborates with development and business partners to define plans for transition of ownership of systems/applications to production.

Ensures compliance with business disaster recovery testing requirements.

Plans and coordinates project schedules and assignments for multiple projects.

Directs complex and creative cross-functional assignments and multi-phase projects.

Researches and recommends new technologies.

Develops, documents, and revises system design and test procedures, and quality standards.

Consults with management to ensure agreement on system principles.

Education and Experience:

Bachelors degree (or foreign education equivalent) in Computer Science, Computer Information Systems, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five (5) years of experience in the job offered or five (5) years of experience providing production support for complex asset management applications running in hybrid -- on-premise and Amazon Web Services Cloud (AWS) -- environments.

Or, alternatively, Masters degree (or foreign education equivalent) in Computer Science, Computer Information Systems, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience in the job offered or three (3) years of experience providing production support for complex asset management applications running in hybrid -- on-premise and Amazon Web Services Cloud (AWS) -- environments.

Skills and Knowledge:

Candidate must also possess:

Demonstrated Expertise (DE) deploying and supporting complex financial, compliance, and trading applications in AWS Cloud platform, using Enterprise Cloud Computing Operational API tool, Concourse Pipelines, Kafka, CloudWatch, EC2, and S3 AWS services.

DE automating financial, compliance, and trading application builds, using Unix Shell Scripting, AutoSys, uDeploy, and HPOO orchestration tools.

DE deploying on-premise financial, compliance, and trading applications hosted on Apache Tomcat application servers, using iConfig and Splunk; and monitoring on-premise financial, compliance, and trading applications using HP Site scope tool.

DE conducting data analysis and processing asset management data warehouse environments on relational databases -- Oracle -- and Sharepoint and OBIEE platforms, using Autosys, ETL, Informatica loaders, and SQL queries; and preparing compliance aggregate reports, using OBIEE and SharePoint.

For full job details and to apply, please visit https://jobs.fidelity.com/ and search for job number: 2032943.

Keywords: Fidelity Investments, Durham , Principal Systems Services & Support Analyst - 2032943, Finance , Durham, NC, North Carolina