DurhamRecruiter Since 2001
the smart solution for Durham jobs

Help Desk Manager - NSITES -19-080 (P)

Company: HMS Technologies Inc
Location: Durham
Posted on: November 11, 2019

Job Description:

Description: HMS is seeking a Operations Manager to provide hands-on leadership covering areas such as login and access support; computer hardware and mobile computing; Unified Communications, telework, and remote access; and deskside training. Desktop Engineering includes the maintenance and management of operating systems, software applications, and personal computer (PC)/laptop lifecycle activities.HMS TECHNOLOGIES is seeking candidates to support National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) specifically in the area of Service Desk. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. You will be providing support for the operational IT security functions for the NIEHS computing infrastructure. This five-year contract that involves interaction with all levels of security and functional teams.. Requirements: Position Responsibilities:

  • Capable of collaborating between Team HMS functional teams, NIEHS, and other third-party contractors, as necessary, to resolve incidents and requests
  • Utilize the ServiceNow ticketing system to assign the appropriate category, level of urgency (critical, high, medium, or low), and impact (extensive/widespread, significant/large, moderate/limited, or minor/localized) to individual tickets
  • Testing software updates including OS updates using standard desktop images along with the standard packaged applications
  • Management of service level agreements and/or performance metrics as key indicators of success for contract performance
  • Coordinate and monitor timely and effective completion of actionsRequired Skills and Experience:
    • Experience using ServiceNow in an enterprise environment
    • Strong leadership skills and experience managing project teams ranging from 25-30 staff on premise
    • Experience identifying, mitigating and managing project risks and issues
    • Experiencing authoring, editing, and maintaining design documentation, standard operating procedures, and system configuration documentation.
    • Experience establishing operational objectives and assignments, and delegating assignments to subordinate managers and staff
    • Experience working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
    • Must be able to effectively communicate with Government representatives both orally and in writingQualifications:
      • Bachelors Degree in Computer Science, Information Technology Management or Engineering (or 4 years of related experience may be substituted for the education degree requirement)
      • Minimum 7 years supervising technical teams to maintain reliable and available IT infrastructure and services
      • Certifications: CompTIA A+, ACMT: AppleCare Mac Technician (ACMT) and ITIL Foundation [Desired]
      • Experience working in NIEHS or other Government agency [Desired]
      • Public Trust Clearance or the ability to obtain a clearance Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: HMS Technologies Inc, Durham , Help Desk Manager - NSITES -19-080 (P), Executive , Durham, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Project Manager - Raleigh
Description: Ref ID: 03220-9502288981Classification: Project ManagerCompensation: DOEThe Creative Group is looking for a Project Manager to assist one of our clients in Raleigh on a 7 month project Ideal candidates (more...)
Company: The Creative Group
Location: Raleigh
Posted on: 11/22/2019

Small Business Auto Territory Sales Manager
Description: Primary Purpose: Solicit new business from agents and maintain current business levels by meeting territory volume and profit objectives, while maintaining and growing a relationship between National (more...)
Company: National General Insurance
Location: Raleigh
Posted on: 11/22/2019

Web Product Information Management Specialist
Description: The Product Information Management PIM Specialist oversees the ingestion, organization, enhancement and delivery of product information to the B2B ecommerce site s for Dillon Supply. This role is the (more...)
Company: Dillon Supply Company
Location: Raleigh
Posted on: 11/22/2019

Assistant Electrical Discipline Manager
Description: Dewberry is a leading, market-facing professional services firm with more than 50 locations and 2,000 professionals nationwide. What sets us apart from our competitors are our people. At Dewberry, we (more...)
Company: Dewberry
Location: Raleigh
Posted on: 11/22/2019

Senior Investment Portfolio Manager
Description: Position Overview: CAPTRUST advises and manages a range of discretionary portfolios for individual and institutional clients. We are looking for a leader of our wealth/discretion team. CAPTRUST grows (more...)
Location: Raleigh
Posted on: 11/22/2019

Territory Manager
Description: Join Ecolab's sales team as a Territory Manager in the Raleigh NC market. Within our industry leading Institutional division, this outside sales role offers comprehensive chemical products and solutions (more...)
Company: Ecolab
Location: Raleigh
Posted on: 11/22/2019

Channel Manager
Description: At insightsoftware, we are building a world-class Partner Sales Team and Partner Program. As part of our rapid program growth, we are looking for an expert Channel Manager to support our existing Business (more...)
Company: insightsoftware
Location: Raleigh
Posted on: 11/22/2019

Director, Channel Partner Programs
Description: ul li Create channel partner and internal program documents to clearly identify the benefits, terms and--conditions, rules of engagement, and collateral that support programs globally. li Manage (more...)
Company: Proofpoint, Inc.
Location: Raleigh
Posted on: 11/22/2019

Software Project Manager - Raleigh
Description: Ref ID: 03220-9502310463Classification: Software Project ManagerCompensation: 55.00 to 67.00 hourlyThe scope and scale of projects will range from minor functional enhancements and maintenance releases (more...)
Company: Robert Half Technology
Location: Raleigh
Posted on: 11/22/2019

Assistant Office Manager/Admin
Description: We are seeking a qualified Medical Office Assistant looking to be an integral part of our culture where people come first, and we strive to make a difference. Personal health is
Company: MHM
Location: Raleigh
Posted on: 11/22/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Durham RSS job feeds