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Avaya OneCloud Program Manager

Company: Avaya
Location: Durham
Posted on: October 12, 2019

Job Description:

About Avaya

Avaya enables the mission critical, real-time communication applications of the world's most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications-- offered on premises, in the cloud, or a hybrid. Today's digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Program Management is the function of establishing Avaya OneCloud and Managed Services offerings which have been contracted for the management of enterprise customer environment. These may be services which are delivered directly to a customer or through a business partner on Avaya or other vendor's technology solutions. The Core objective being to ensure successful establishment of services into management with a high level of customer satisfaction with smooth handover to on-going Delivery Support functions within the Enterprise Cloud & Managed Services organization.

The Program Manager manages large and complex provisioning projects including installations or systems additions. Provides total project leadership and is directly accountable for the project team's performance. They are responsible for the planning activities to define milestones, reserve resources, coordination with multiple vendors/services providers, coordinating project activities, resource scheduling, contractual compliance, customer satisfaction, and maximization of profitability of project.

The Avaya OneCloud Program Manager typically manages the integration and/or development and delivery of very large and complex deliverables directly to a customer, or in support of a major enterprise-wide program. They also provide the primary interface between Avaya, the customer and third-party providers. Job Information

By following standard project management methodology and supporting processes, you will:

* Provide leadership in the navigation of complex service delivery models through direct or channel models

* Manage the procurement and ordering of equipment, solutions

* Manage logistics, ensuring equipment is shipped, received and delivered within the schedule

* Ensure that projects are delivered within customer agreed to targets of scope, schedule, quality and cost.

* Assemble and manage project teams while providing guidance and direction to the project team members and communicate the project status to Avaya and customer teams.

* Negotiate resources and schedules with internal and external stakeholders to ensure quality service delivery.

* Proactively manage risks, issues, and scope throughout the project lifecycle.

* Ensure effective enablement / transition of services from an existing customer solution into Avaya OneCloud and Service Delivery


* Manage the implementation of large (scope and complexity) projects

* Ordering and procurement of Avaya and 3rd Party equipment and respurces

* Logistics planning, delivery

* Manage a Program P&L for each customer

* Manage the project scope utilizing the appropriate change control process

* Develop and maintain the project schedule

* Facilitate internal and external project meetings to review status and address issues

* Manage risk through identification, quantification and mitigation

* Create and maintain a Communication Plan that facilitates the exchange of information among the project stakeholders

* Create regular and applicable reports with respect to the project status

* Ensure successful on-boarding of customers to Avaya service delivery.

* Ensuring invoice-ability and establishment of BAU managed services

* Establishment of 3rd party support services (where required)


* Bachelor's Degree with 8+ years or more of related technical and project management experience, or an equivalent combination of education and work experience.

* High level knowledge of LAN technologies (CCNA preferred)

* PMP (Project Management Professional) Certification required.

* ITIL(R) Foundation certification preferred

* Knowledge of Avaya Unified Communications and Contact Center solutions is considered a major plus

* Experience with delivery customer deployments or transitioning customers into service

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Avaya is an Equal Opportunity Employer. Commitment to equal opportunity is an investment in our people and our future growth.

Keywords: Avaya, Durham , Avaya OneCloud Program Manager, Executive , Durham, North Carolina

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