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Assistant Front Office Manager

Company: Millennium Hotel Durham
Location: Durham
Posted on: September 14, 2019

Job Description:

Position Overview This position reports to the Front Office Manager and acts as MOD. The AFOM is responsible for Front Desk, Operators, and Bell Staff.

  • Maintains standards of guest service quality. Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
  • Increases level of guest satisfaction by delivery of an improved product through employee development, coaching, counseling and supervision.
  • Manages in compliance with established company policies and procedures.
  • Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  • Maintains procedures for credit control and handling of financial transactions. Maintains procedures for security, guest security and emergency procedures.
  • Receives departmental related guest complaints and ensures corrective action is taken.
  • Deal with general public, guests, employees and government officials with tact and courtesy.
  • Plan and organize the work of others. Change activity frequently and cope with interruptions.
  • Perform the duties of Guest Service Agent, Reservation Agent, and Telephone Operator as needed.
  • Performs other duties as assigned by FOM.
  • The ideal candidate needs to be flexible to starts shifts as early as 7:00 a.m. or finishes at midnight.
  • He/she might be required to cover an overnight shift when necessary.
    • One year of Front Office management experience preferred.
    • High School education required.
    • Experience as a Front Desk Agent required. This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.

Keywords: Millennium Hotel Durham, Durham , Assistant Front Office Manager, Executive , Durham, North Carolina

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