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Vice President of Global IT Infrastructure and Operations

Company: RTI International
Location: Durham
Posted on: July 14, 2019

Job Description:

RTI International, an international Non-Profit organization is conducting a search for an experienced and highly qualified Vice President of Global IT Infrastructure and Operations who will be responsible for delivering high quality, reliable IT infrastructure and operations to the company. This position is operationally responsible for ensuring the global availability, integrity, and scalability for all IT systems and infrastructure.
This is a key leadership position who will direct the teams in charge of cloud services, unified communications, network services, data center operations, servers and storage platforms, service monitoring, and help desk. This role also reports directly into CIO and will manage enterprise architecture and application development, to design and execute on the company's technology roadmap. The VP is a forward-looking technology leader who can design and develop an infrastructure strategy and drive through to execution and support. As a member of the IT senior leadership team, and reporting to the CIO, the VP is an influential role, making investment and priority trade-off decisions, negotiating and managing vendor contracts, and recruiting, retaining, and developing high performing teams.
Key Responsibilities:

  • Accountable for a high-performing computing infrastructure company-wide. This includes, but is not limited to, planning and management of computer operations and production support, systems and database administration, release management, business continuity, network operations, telecom, cloud services, help desk, and field support.
  • Collaborate with the CIO and Chief Enterprise Architect to develop strategic and tactical solution plans for IT, especially RTI's future technology infrastructure.
  • Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs.
  • Partner with the CIO and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world.
  • Manage the evaluation and adoption of emerging technologies including cloud, software defined networking, high performance computing, continuous delivery and the latest collaboration technologies.
  • Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of business objectives and requirements.
  • Develop and lead a high performing infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations.
  • Build strong links between development and operations to create multidisciplinary teams that work together (remove silos).
  • Drive a collaborative culture that values technical depth, accountability, and customer service.
  • Establish, maintain and execute operations procedures that leverage efficiencies and best practices.
  • Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration.
  • Oversee the direction of infrastructure investments in collaboration with team members, the CIO, senior management, and partners.
  • Oversee cybersecurity protections on all IT infrastructure resources according to policies and standards established by the information security function/CISO.
  • Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved.
  • Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions.
  • Develop a vendor management process, for products and services, that delivers utilization optimization, a best-fit vendor mix, and demonstrable savings.

    Required Minimum Qualifications:
    Education: Undergraduate degree or NANO degree in computer science, mathematics, engineering, or a related field.An MS, MBA or related advanced degree is a plus.Knowledge and Experience:

    • A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure services.
    • Substantial experience leading, directing and controlling a complex, highly technical operation or organization.
    • Experience migrating IT infrastructure into a cloud environment.
    • Knowledge of business concepts, and an understanding of the links between major business processes, products, systems, and networks.
    • Demonstrated knowledge of current and emerging technologies and the ability to apply those technologies to business needs.
    • A track record of working collaboratively and productively with business partners.
    • Deep knowledge of:

      infrastructureDevOpssystem architecturetechnology life cycle managementcloud computing and cloud operationsIaaS (public and private cloud)CaaS (containers as a service)PaaS (Platform-as-a-Service)networkingstorageinfrastructure and technology-based security practicesapplication and infrastructure monitoringvirtualizationdatabase and data center technologybusiness continuitydisaster recoveryhigh-availabilityscalabilitycontinuous integration/deliveryunified communicationsautomated software-based infrastructure managementSkills and Abilities:

      • Demonstrated administrative, financial, project management and vendor management skills.
      • Visible leadership skills and executive presence; can motivate individuals and teams to achieve program and project objectives.
      • Able to attract, develop and retain talent and build high performing infrastructure and operations teams.
      • Ability to establish, implement, and enforce appropriate IT standards and metrics to meet business requirements.
      • A critical thinker: analytical, and focused on continuous improvement.
      • Sets and communicates priorities effectively; able to manage multiple tasks and priorities.
      • A team-player able to support the broader enterprise while delivering upon specific project/line of business requirements.
      • Exceptional ability to lead change using positive and collaborative methods; removes barriers, acts with a sense of urgency, and leads by example.
      • Exceptional service orientation.
      • Vendor negotiations and management.
      • Excellent written and verbal communication skills; able to explain technology solutions to in business terms; an effective listener and communicator.
      • Keen attention to detail.
      • Superior analytical, evaluative, and problem-solving abilities; a strategic thinker.

        The city where the VP of IT Infrastructure will be located in Research Triangle Park in NC
        Why This Opportunity is Compelling:

        • Join an organization that views technology as a strategic asset and competitive differentiator.
        • Build (or expand) a world-class infrastructure team.
        • Design an adaptable, flexible, cloud-enabled infrastructure that is a strategic asset to the company.
        • Be part of a research institute that is dedicated to improving the human condition and values personal purpose, operational excellence and business results.
        • Report to a visionary and highly respected CIO.
        • Have career advancement opportunity: the VP is on the CIO succession plan.


Keywords: RTI International, Durham , Vice President of Global IT Infrastructure and Operations, Executive , Durham, North Carolina

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