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Solution Quality Manager

Company: Toshiba Global Commerce Solutions
Location: Durham
Posted on: May 11, 2024

Job Description:

Toshiba Global Commerce Solutions is seeking a Software Solution Quality Manager that will be responsible for ensuring seamless software solutions for customers, maintaining quality standards through:

  • Collaboration with the Software Quality Director to establish strategic direction and best practices.
  • Engagement with stakeholders, including Customers, Product Owners, and Program Managers.
  • Development of team members into skilled test engineers.
  • Leveraging a background in software quality and testing, strong leadership, and a customer-centric mindset. RESPONSIBILITIES
    • Team Leadership: Lead, mentor, and manage a team for optimal performance.
    • Customer Advocacy: Serve as the primary point of contact for escalated customer issues, driving product improvements.
    • Process Improvement: Continuously enhance support and testing processes.
    • Quality Assurance: Oversee testing processes for efficient delivery of high-quality products.
    • Performance Metrics: Establish and monitor KPIs aligned with organizational goals.
    • Data Driven: Use data for decision-making and adherence to SLAs. COMPLEXITY
      • Provide Subject Matter Expertise in addition to team leadership.
      • Responsible for processes employees execute.
      • Ability to lead multiple missions with employees across the globe and resolve cross functional issues.
      • Drive Interactions with Sr. Level Executives on critical initiatives for multiple missions across many disciplines. This position requires extensive people management experience, proven knowledge of software quality practices / processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.

        AREAS OF EXPERTISE & SPECIAL SKILLS
        • BS in computer science, computer engineering, or related field.
        • Experience running a quality system using Verification and Validation processes.
        • 5+ years in senior management within software support or quality assurance.
        • 5+ years in data driven management.
        • 10+ years of experience in software test engineering, quality assurance, and/or solution support.
        • Project management experience.
        • Ability to collaborate with top customer accounts.
        • Excellent communication and interpersonal abilities.
        • Experience delivering and supporting business to business or business to customer software.
        • Knowledge of software development, support, and testing processes.
        • Strong analytical skills.
        • POS (Point of Sale) industry experience (preferred)
        • Combined hardware device / software testing or support experience (preferred)
        • Experience within a variety of testing focus areas, including system performance (preferred) Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

          The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

          Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
          • Group health coverage (medical, dental, & vision)
          • Employee Assistance Programs
          • Pre-tax spending accounts
          • 401(k) plan (with company match)
          • Company provided life insurance
          • Pet Insurance
          • Employee discounts
          • Generous paid holiday schedule, paid vacation & sick/personal days

            EEO:
            Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

            Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

            DIVERSITY, EQUITY & INCLUSION:
            We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we are committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We are passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

Keywords: Toshiba Global Commerce Solutions, Durham , Solution Quality Manager, Executive , Durham, North Carolina

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