Senior Technical Project Manager
Company: Zoom Corporation
Location: Raleigh
Posted on: May 4, 2024
|
|
Job Description:
What you can expect
As an individual contributor, you will lead deployment projects for
Zoom's Phone, Chatbot and Contact Center solutions within the
Professional Services Organization. You will assess the impact of
business needs, proposing and implementing solutions. You will be
following best practices and managing project execution including
deliverables, timelines, scope, and billing, with regular
communication of project status. Additionally, you will be
responsible for facilitating customer migrations to Zoom and
third-party solutions. You will also maintain internal process
tracking updates and document best practices while creating
deployment and support playbooks.
About the Team
Our team of project management professionals spans the United
States, dedicated to spreading happiness internally and to our
customers at Zoom. With diverse backgrounds and experiences, we
collaborate seamlessly to ensure project success. Join us and be
part of a team that thrives on innovation, teamwork, and making a
positive impact every day.
Responsibilities
Participating in Zoom Phone, AI and Cloud Contact Center deployment
projects, from requirement gathering to solution design and
deployment
Assessing business needs, proposing and implementing solutions
Following best practices and managing project execution including
deliverables, timelines, scope, and billing, with regular
communication of project status
Designing conversation flows, enhance user interactions, and refine
chatbot models for improved accuracy, leveraging knowledge of
natural language processing and machine learning fundamentals
Debugging and troubleshooting abilities for real-time chatbot
interactions, coupled with excellent communication skills focused
on delivering exceptional end-user experiences.
What we're looking for
Have a degree in CS , MIS or equivalent work experience, with a
minimum of 6-8 years of experience in Project Management and
Contact Center solutions
Experience crafting conversational interfaces across various
applications and collaborating with UX/UI designers to optimize
chatbot user experiences
Experience with Voice/Video and Contact Center best practices,
processes, and procedures, including migrations to Cloud Voice &
Cloud Contact Center solutions
Experience designing and implementing chatbots on diverse platforms
and deployments for SBCs, trunks and gateways
Be located in the U.S. and do not require sponsorship for
employment
Salary Range or On Target Earnings:
Minimum:
$93,900.00
Maximum:
$217,000.00
At Zoom, we offer a window of at least 5 days for you to apply
because we believe in giving you every opportunity. Below is the
potential closing date, just in case you want to mark it on your
calendar. We look forward to receiving your application!
Anticipated Position Close Date:
05/01/24
In addition to the base salary and/or OTE listed Zoom has a Total
Direct Compensation philosophy that takes into consideration; base
salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here
(https://explore.zoom.us/media/benefits_brochure.pdf#page=40) .
Note: Starting pay will be based on a number of factors and
commensurate with qualifications & experience.
We also have a location based compensation structure; there may be
a different range for candidates in this and other locations.
Ways of WorkingOur structured hybrid approach is centered around
our offices and remote work environments. The work style of each
role, Hybrid, Remote, or In-Person is indicated in the job
description/posting.
BenefitsAs part of our award-winning workplace culture and
commitment to delivering happiness, our benefits program offers a
variety of perks, benefits, and options to help employees maintain
their physical, mental, emotional, and financial health; support
work-life balance; and contribute to their community in meaningful
ways. Click Learn (https://careers.zoom.us/benefits) for more
information.
About UsZoomies help people stay connected so they can get more
done together. We set out to build the best collaboration platform
for the enterprise, and today help people communicate better with
products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom
Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working
at a fast pace to design solutions with our customers and users in
mind. Here, you'll work across teams to deliver impactful projects
that are changing the way people communicate and enjoy
opportunities to advance your career in a diverse, inclusive
environment.
Our Commitment---We believe that the unique contributions of all
Zoomies is the driver of our success. To make sure that our
products and culture continue to incorporate everyone's
perspectives and experience we never discriminate on the basis of
race, religion, national origin, gender identity or expression,
sexual orientation, age, or marital, veteran, or disability status.
Zoom is proud to be an equal opportunity workplace and is an
affirmative action employer. All your information will be kept
confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities
and perspectives including qualified applicants with arrest and
conviction records and any qualified applicants requiring
reasonable accommodations in accordance with the law. If you need
any assistance or accommodations due to a medical condition, or if
you need assistance accessing our website or completing the
application process, please let us know by emailing us at
careers@zoom.us.
#LI-Remote
Keywords: Zoom Corporation, Durham , Senior Technical Project Manager, Executive , Raleigh, North Carolina
Click
here to apply!
|