Vice President, Digital Product Manager

Company: Fidelity Investments
Location: Durham
Posted on: September 19, 2023

Job Description:

Job Description:
The Role
As the Digital Product Manager, you will lead the development of one common Fidelity digital experience to guide Personal Investing, Workplace Investing, Fidelity Insurance Network, and CGF beneficiaries through administrative and financial experience of loss of a loved one life event. You will partner with the Journey Owner to identify the capability needs, develop an integrated roadmap and to execute on it to simplify and digitize loss of a love experiences.

• Understand customer pain points, come up with solutions, and then prototype, iterate, and launch frequently
• Articulate and design customer experiences in partnership with UX and research teams that address the needs of customers and associates across multiple Business Units
• Partner with APS and other enterprise platform teams to identify emerging digital solutions (doc. upload, Identify verification, eNotify etc). to fully digitize the business process
• Develop and execute on the roadmap that aligns to the Journey goals, in partnership with WI, APS, PI, OSLS, Ops etc. \u00A0
  The Expertise and Skills You Bring
  • 7+ years of experience in product development, leading distributed cross-functional agile teams that include UX, product, developers to design, deliver & maintain digital products & solutions
  • Experience in developing and implementing frictionless customer experience that has proven to simplify customers and associate s life
  • Experience working and planning across many squads to deliver results
  • Experience in deploying and supporting large scale solutions that impact millions of customers and thousands of associates across a complex ecosystem.
  • Skilled at using data and insights, letting facts own the way to develop effective strategic product roadmaps
  • Experience with Scrum/Agile development with Design Thinking and Lean Start-Up a plus
  • Bachelor s degree required; MBA preferred
    The Team
    You will be part of the Employee Core Digital Experiences and Communication Platforms Product Area. Our purpose as an organization is to help our customers learn, manage, and make confident decisions about their workplace benefits by providing simple, easy, market-leading experiences and solutions. You will work in partnership with the Product Area Leader, Chapter Leaders, Journey Owners and a Cross-company core working team with PI, APS, CGF product and operation leaders to deliver on the vision.Certifications:Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling \u0022.\u0022We invite you to Find Your Fidelity at .Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3.

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