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Patient Services Manager - Duke Regional Hospital

Company: Aramark
Location: Durham
Posted on: May 26, 2023

Job Description:

Job Description
The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. Leads patient service supervisors and staff to ensure meals are properly prepared, plated, delivered to patients, rounding on patients/departments, management of the diet office/call center, host/hostess program, safety/sanitation, operation of the tray line, the room service program, scheduling and other duties assigned.
Job Responsibilities
--- Manages patient food service activities, complying with established standards
--- Leads patient service staff to ensure meals are properly prepared and delivered to patients
--- Conducts rounds on patients/departments
--- Oversees the diet office and the service ambassador program
--- Record safety and sanitation compliance
--- Supervises tray line operation and/or the room service program
--- Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
--- Reward and recognize employees.
--- Ensure individual and team performance meets objectives and client expectations.
--- Plan and lead daily team briefings.
--- Ensure safety and sanitation standards in all operations.
Client Relationship:
--- Maintain effective client and customer rapport for mutually beneficial business relationships.
--- Identify client needs and communicate operational progress.
--- Demonstrate excellent customer service using Aramark's standard service model.
Financial Performance:
--- Assist with the completion and maintenance of financial statements relevant to the department.
--- Deliver client and company financial targets.
--- Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.
--- Create value through efficient operations, appropriate cost controls, and profit management.
--- Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
--- Ensure entire team is trained and able to execute.
--- Supervise team regarding production, quality, and control.
--- Maintain a safe and healthy environment for clients, customers, and employees.
--- Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

  • Requires at least two years of patient food service experience and some management experience is preferred.

  • Bachelor's degree or equivalent experience

  • Healthcare experience preferred.

  • NOTE: This client location requires all individuals working on site to be fully vaccinated against COVID-19 before start date.

    About Aramark
    Our Mission
    Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
    At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
    About Aramark
    The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
    Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer - Minority/Female/Disability/Veteran
    Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

Keywords: Aramark, Durham , Patient Services Manager - Duke Regional Hospital, Executive , Durham, North Carolina

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