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Director, Workspace Operations

Company: Fidelity Investments Inc.
Location: Durham
Posted on: May 25, 2023

Job Description:

Job Description:The RoleAre you passionate about real estate? Do you thrive in fast-paced settings? Do you strive for excellence in operations and customer service? Can you work within matrix organizations and influence and inspire others? If so, Fidelity Real Estate Company is seeking a Director of Workspace Operations to join our Global Operations team!The Expertise and Skills You Bring

  • Bachelor's degree in business, facilities management, architecture, engineering or other related area is preferred.
  • Graduate degree in a related field is desirable.
  • 10+ years of real estate management experience with increasing responsibility is preferred.
    • You have shown strength in project management, property, asset and facilities management, real estate finance/accounting and leasing, with particular skill in at least one area.
    • You can work through ambiguity to drive solutions.
    • You excel at oral communication and listening skills.
    • You are customer service-focused and easily forge strong relationships.
    • You are quick-thinking and remain calm during stressful or emergent situations.
      • Leading a team focused on delivering quality services to enable the success of Fidelity businesses.
      • Leading resources that handle the day-to-day functions of facilities management: cleaning, landscaping, food service, engineering, critical infrastructure, and others.
      • Ensuring outsourced resources provide quality property and facility management services, per their contractual agreement, with a focus on risk mitigation and operational excellence.
      • Financial stewardship: reviewing and approving all building expenses and working closely with FREC Finance on tracking, validating, and controlling costs.
      • Developing an annual and a multi-year regional operating and infrastructure capital plan to be presented to senior leaders on an ongoing basis.
      • Partnering with FREC teams (workspace programs & amenities, project delivery, hospitality, others) to align on priorities, develop and implement regional programs and projects.
      • Partnering with FREC Engineering Services to ensure consistent standards and performance are achieved across the region.
      • Cultivating key partnerships with Security, Enterprise Infrastructure and Enterprise Business Resiliency to ensure that business unit contingency needs are met during an event.
      • Supporting the Sustainability Office and Regional Sustainability Workstreams to develop and implement solutions that promote environmental initiatives.
      • Drafting/sending communications regarding building disruptions or campus work, with action plans to address.
      • 24X7 on-call coverage.
      • 75% of time on-site (subject to change).
      • Occasional travel.The TeamFidelity Real Estate Company (FREC) is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. Our philosophy is customer-centric - everything we do focuses on delivering solutions that meet the needs of our customers at all levels. We run more than 11 million square feet of space in the United States and overseas, including thirteen North American and six international locations, four data centers and more than 200 retail investor centers.FREC Global Operations is responsible for ensuring a safe and productive workspace experience for all Fidelity associates and maintaining best-in-class real estate that reflects the Fidelity brand for our guests and clients. We demonstrate operational excellence in all facets of our daily work.In partnership with our outsourced facility management alliance partner, the Director of Workspace Operations will oversee all operational aspects of 750,000+ square feet of office space in Durham, NC and Jacksonville, FL, and other locations as may be assigned. This leader will drive asset value through critical thinking, effective expense management and infrastructure planning, as well as focusing on associate needs. To do this, the Director will collaborate with many groups inside and outside of FREC, which requires strong interpersonal abilities.This role reports to the VP, Workspace Operations and will have a team of peers across the country and globe for support and camaraderie.Company OverviewAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.Please see below for the salary range for work locations in Colorado only:N/APlease see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/APlease see below for the salary range for work locations in California only:N/APlease see below for the salary range for work locations in Washington only:N/ACertifications:Company OverviewFidelity Investments is a privately held company with a missionto strengthen the financial well-being of our clients.We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "". Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.We invite you toFind Your Fidelityat.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments Inc., Durham , Director, Workspace Operations, Executive , Durham, North Carolina

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