Director, Workspace Operations
Company: Fidelity Investments Inc.
Posted on: May 25, 2023
Job Description:The RoleAre you passionate about real estate? Do
you thrive in fast-paced settings? Do you strive for excellence in
operations and customer service? Can you work within matrix
organizations and influence and inspire others? If so, Fidelity
Real Estate Company is seeking a Director of Workspace Operations
to join our Global Operations team!The Expertise and Skills You
- Bachelor's degree in business, facilities management,
architecture, engineering or other related area is preferred.
- Graduate degree in a related field is desirable.
- 10+ years of real estate management experience with increasing
responsibility is preferred.
- You have shown strength in project management, property, asset
and facilities management, real estate finance/accounting and
leasing, with particular skill in at least one area.
- You can work through ambiguity to drive solutions.
- You excel at oral communication and listening skills.
- You are customer service-focused and easily forge strong
- You are quick-thinking and remain calm during stressful or
- Leading a team focused on delivering quality services to enable
the success of Fidelity businesses.
- Leading resources that handle the day-to-day functions of
facilities management: cleaning, landscaping, food service,
engineering, critical infrastructure, and others.
- Ensuring outsourced resources provide quality property and
facility management services, per their contractual agreement, with
a focus on risk mitigation and operational excellence.
- Financial stewardship: reviewing and approving all building
expenses and working closely with FREC Finance on tracking,
validating, and controlling costs.
- Developing an annual and a multi-year regional operating and
infrastructure capital plan to be presented to senior leaders on an
- Partnering with FREC teams (workspace programs & amenities,
project delivery, hospitality, others) to align on priorities,
develop and implement regional programs and projects.
- Partnering with FREC Engineering Services to ensure consistent
standards and performance are achieved across the region.
- Cultivating key partnerships with Security, Enterprise
Infrastructure and Enterprise Business Resiliency to ensure that
business unit contingency needs are met during an event.
- Supporting the Sustainability Office and Regional
Sustainability Workstreams to develop and implement solutions that
promote environmental initiatives.
- Drafting/sending communications regarding building disruptions
or campus work, with action plans to address.
- 24X7 on-call coverage.
- 75% of time on-site (subject to change).
- Occasional travel.The TeamFidelity Real Estate Company (FREC)
is the corporate real estate division of Fidelity Investments,
providing a full range of services to Fidelity business units
nationally and internationally. Our philosophy is customer-centric
- everything we do focuses on delivering solutions that meet the
needs of our customers at all levels. We run more than 11 million
square feet of space in the United States and overseas, including
thirteen North American and six international locations, four data
centers and more than 200 retail investor centers.FREC Global
Operations is responsible for ensuring a safe and productive
workspace experience for all Fidelity associates and maintaining
best-in-class real estate that reflects the Fidelity brand for our
guests and clients. We demonstrate operational excellence in all
facets of our daily work.In partnership with our outsourced
facility management alliance partner, the Director of Workspace
Operations will oversee all operational aspects of 750,000+ square
feet of office space in Durham, NC and Jacksonville, FL, and other
locations as may be assigned. This leader will drive asset value
through critical thinking, effective expense management and
infrastructure planning, as well as focusing on associate needs. To
do this, the Director will collaborate with many groups inside and
outside of FREC, which requires strong interpersonal abilities.This
role reports to the VP, Workspace Operations and will have a team
of peers across the country and globe for support and
camaraderie.Company OverviewAt Fidelity, we are passionate about
making our financial expertise broadly accessible and effective in
helping people live the lives they want! We are a privately held
company that places a high degree of value in creating and
nurturing a work environment that attracts the best talent and
reflects our commitment to our associates. We are proud of our
diverse and inclusive workplace where we respect and value our
associate for their unique perspectives and experiences. For
information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments is an equal opportunity employer.Fidelity will
reasonably accommodate applicants with disabilities who need
adjustments to complete the application or interview process.
Please email us at or call 800-835-5099, prompt 2, option 2 if you
would like to request an accommodation.Please see below for the
salary range for work locations in Colorado only:N/APlease see
below for the salary range for work locations in New York City,
Westchester County, NY and Jersey City, NJ only:N/APlease see below
for the salary range for work locations in California
only:N/APlease see below for the salary range for work locations in
Washington only:N/ACertifications:Company OverviewFidelity
Investments is a privately held company with a missionto strengthen
the financial well-being of our clients.We help people invest and
plan for their future. We assist companies and non-profit
organizations in delivering benefits to their employees. And we
provide institutions and independent advisors with investment and
technology solutions to help invest their own clients' money.Join
UsAt Fidelity, you'll find endless opportunities to build a
meaningful career that positively impacts peoples' lives, including
yours. You can take advantage of flexible benefits that support you
through every stage of your career, empowering you to thrive at
work and at home. Honored with a, we have been recognized by our
employees as a Best Place to Work in 2023. And you don't need a
finance background to succeed at Fidelity-we offer a range of
opportunities for learning so you can build the career you've
always imagined.At Fidelity, our goal is for most people to work
flexibly in a way that balances both personal and business needs
with time onsite and offsite through what we're calling "". Most
associates will have a hybrid schedule with a requirement to work
onsite at a Fidelity work location for at least one week, 5
consecutive days, every four weeks. These requirements are subject
to change.We invite you toFind Your Fidelityat.Fidelity Investments
is an equal opportunity employer. We believe that the most
effective way to attract, develop and retain a diverse workforce is
to build an enduring culture of inclusion and belonging.Fidelity
will reasonably accommodate applicants with disabilities who need
adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR
Accommodation Team by sending an email to, or by calling
800-835-5099, prompt 2, option 3.
Keywords: Fidelity Investments Inc., Durham , Director, Workspace Operations, Executive , Durham, North Carolina
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