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Services PMO Manager

Company: Toshiba Global Commerce Solutions
Location: Durham
Posted on: March 19, 2023

Job Description:

Job Title: Services PMO Manager (INSTSV-INCR-12622-001)


The Services PMO Manager will be responsible for leading a team of highly skilled project managers, and scrum masters, responsible for the delivery of TGCS products and services for the retail market. The Manager will develop and nurture key relationships with product management, solutions group, business partners, sales, finance, and other supporting groups to ensure the timely release of solutions that will fully satisfy demanding internal and external customer expectations. The Manager will provide team leadership to their direct reports. This position requires people management experience, proven knowledge of project management skills to drive cross-functional team activities with the understanding of requirements and business drivers for new products and solutions.


  • Lead a team of junior to experienced project managers and scrum masters focused on delivery professional and installation services to clients. Provide oversite ensuring delivery of high-quality product releases and functionality. Lead the team to successfully manage and coordinate complex, multi-phased projects by assisting your team with guiding cross-functional teams and business partners to define, scope, plan, and deliver high-quality outcomes. Manage the performance of the project management team ensuring commitments are met with respect to quality, budget, schedule, communications and governance processes.
  • Strategic Promote continuous process improvement and sound delivery practices across a team that will enable the delivery of innovative solutions. Ensuring Agile practices are applied and followed. Ensure scrum masters and project managers identify and resolve problems, gaps, and challenges for their assigned projects quickly.
  • Act as the initial point of contact for the teams' escalations for project activities, schedule, and status. Ensuring proper communication on development deliverables as appropriate up through executive management levels within the organization.
  • Enabling the sharing of best practices across the delivery teams. Foster an environment of collaboration, trust, and accountability for departmental and cross-functional teams.
    Required Skills:
    • Bachelor's Degree with 8+ years of experience, or equivalent experience.
    • Extensive experience in managing development teams and projects.
    • 4+ years people management experience including performance management, motivation, career development and dealing with conflict.
    • 6+ years managing development projects. Strong Team Leadership skills
    • Good analytic and logical problem-solving skills.
    • Experience managing project budgets including ETC, EAC and ETD for cost and profit
    • Strong collaborative and teaming skills.
    • 5+ years of experience in Agile development.
    • Strong written and verbal communication skills, fluency in English
    • Domain Knowledge of Retail Products and Solutions
      Preferred Skills:
      • Product knowledge in the area of Retail and Point-of-Sale applications will be a plus.
        About the Company:

        Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

        The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

        Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
        • Group health coverage (medical, dental, & vision)
        • Employee Assistance Programs
        • Pre-tax spending accounts
        • 401(k) plan (with company match)
        • Company provided life insurance
        • Pet Insurance
        • Employee discounts
        • Generous paid holiday schedule, paid vacation & sick/personal days

          Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

          Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation


          We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Keywords: Toshiba Global Commerce Solutions, Durham , Services PMO Manager, Executive , Durham, North Carolina

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