Manager, Enterprise Problem Management
Company: Fidelity Investments
Location: Durham
Posted on: March 19, 2023
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Job Description:
Job Description: Role The Enterprise Infrastructure (EI)
Operations Services team is looking for a very motivated Problem
Manager. You will work in a Team passionate about permanently
removing issues from the Fidelity Enterprise both reactively and
proactively. In this role, you will be responsible for driving
conversations to determine root cause, future prevention
activities, and partnering with all vital teams in accordance with
Fidelitys IT Service Management (ITSM) process guidelines with a
goal of production stability. As a Problem Manager on the team, you
will be encouraged to use structured methods such as the 5-Whys
method or Ishikawa diagraming to help determine incident root
cause. Through this work, you will gain an understanding of all the
components of our applications, the system interactions and
integrations, and be able to have a comprehensive understanding by
breaking down the complexity of involved systems. Beyond conducting
root cause analysis and incident post-mortems, you will engage in
project work that will continue to mature and elevate Problem
Management at Fidelity. The ideal candidate should show ease at
making personal connections, be confident in leading and
constructively challenging with a dedicated approach to solving
problems and overcoming obstacles. This role will collaborate and
partner across the entire organization and with vendor partners to
drive action and develop growth. As a member of the Enterprise
Infrastructure and Operations team, the Problem Manager is both
technically competent and business oriented. The Expertise and
Skills You Bring
Join Us At Fidelity, youll find endless opportunities to build a
meaningful career that positively impacts peoples lives, including
yours. You can take advantage of flexible benefits that support you
through every stage of your career, empowering you to thrive at
work and at home. Honored with aGlassdoor Employees Choice Award,
we have been recognized by our employees as a Best Place to Work in
2023. And you dont need a finance background to succeed at
Fidelitywe offer a range of opportunities for learning so you can
build the career youve always imagined. At Fidelity, our goal is
for most people to work flexibly in a way that balances both
personal and business needs with time onsite and offsite through
what were calling 'Dynamic Working.' We invite you toFind Your
Fidelityatfidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe
that the most effective way to attract, develop and retain a
diverse workforce is to build an enduring culture of inclusion and
belonging. Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Accommodation Team by sending an email
toaccommodations @fmr.com, or by calling 800-835-5099, prompt 2,
option 3. We welcome those with experience in jobs such as Software
Developer, Computer Technician, and Computer User Support
Specialist and others in the Computers and Technology to apply. by
Jobble
Keywords: Fidelity Investments, Durham , Manager, Enterprise Problem Management, Executive , Durham, North Carolina
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