Manager, Enterprise Problem Management
Company: Fidelity Investments
Location: Durham
Posted on: March 19, 2023
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Job Description:
Job Description:
RoleThe Enterprise Infrastructure (EI) Operations Services team is
looking for a very motivated Problem Manager. You will work in a
Team passionate about permanently removing issues from the Fidelity
Enterprise both reactively and proactively. In this role, you will
be responsible for driving conversations to determine root cause,
future prevention activities, and partnering with all vital teams
in accordance with Fidelity s IT Service Management (ITSM) process
guidelines with a goal of production stability.As a Problem Manager
on the team, you will be encouraged to use structured methods such
as the 5-Whys method or Ishikawa diagraming to help determine
incident root cause. Through this work, you will gain an
understanding of all the components of our applications, the system
interactions and integrations, and be able to have a comprehensive
understanding by breaking down the complexity of involved systems.
Beyond conducting root cause analysis and incident post-mortems,
you will engage in project work that will continue to mature and
elevate Problem Management at Fidelity.The ideal candidate should
show ease at making personal connections, be confident in leading
and constructively challenging with a dedicated approach to solving
problems and overcoming obstacles.This role will collaborate and
partner across the entire organization and with vendor partners to
drive action and develop growth. As a member of the Enterprise
Infrastructure and Operations team, the Problem Manager is both
technically competent and business oriented.The Expertise and
Skills You Bring
Please see below for the salary range for work locations in New
York City, Westchester County, NY and Jersey City, NJ only:N/A
Please see below for the salary range for work locations in
California only:N/A
Please see below for the salary range for work locations in
Washington only:N/A
Certifications:
Company OverviewFidelity Investments is a privately held company
with a mission -to strengthen the financial well-being of our
clients. -We help people invest and plan for their future. We
assist companies and non-profit organizations in delivering
benefits to their employees. And we provide institutions and
independent advisors with investment and technology solutions to
help invest their own clients' money.Join UsAt Fidelity, you'll
find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a -, we have been recognized by our employees as a
Best Place to Work in 2023. And you don't need a finance background
to succeed at Fidelity-we offer a range of opportunities for
learning so you can build the career you've always imagined.At
Fidelity, our goal is for most people to work flexibly in a way
that balances both personal and business needs with time onsite and
offsite through what we're calling \u0022.\u0022We invite you to
-Find Your Fidelity -at -.Fidelity Investments is an equal
opportunity employer. We believe that the most effective way to
attract, develop and retain a diverse workforce is to build an
enduring culture of inclusion and belonging.Fidelity will
reasonably accommodate applicants with disabilities who need
adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR
Accommodation Team by sending an email to -, or by calling
800-835-5099, prompt 2, option 3.
Keywords: Fidelity Investments, Durham , Manager, Enterprise Problem Management, Executive , Durham, North Carolina
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