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Customer Account Manager

Company: Nesco Resource, LLC
Location: Creedmoor
Posted on: March 18, 2023

Job Description:

World-class global Aerospace manufacturing leader with an incredible benefits plan that includes full paid health insurance for you, along with a very lucrative annual bonus plan, currently has an exciting career opportunity for a Customer Account Manager.


  • Full management of customer order book to include OEM business.
  • Ensure all product in stock ships as early as possible (ie., identify pull in opportunities)
  • Management and coordination of pricing, RFQs and RFPs, with the support of the Estimating team, to ensure maximum value creation across every aspect of the business.
  • Management of incoming POs and PO revisions, which includes CRM usage to ensure proper documentation of changes and requirements.
  • Initiate sales order reviews and track timeliness.
  • Vetting of new customers into OEM value stream, applications, customer vetting forms, initial information upload into CRM.
  • Responsibility to quote to price list and catalogues where applicable, and per associated master contract requirements
  • Responsibility to approve quotes based on authority matrix
  • Resolve customer complaints and problems and escalate as necessary in support of building and maintaining high levels of Customer Satisfaction.
  • Monitor order processing and on-time delivery metrics, and escalate to value stream manager as necessary
  • Attend regular meetings as required to support tasks
  • Build strong long-term relationships with customers. Coordinate and participate in meetings and reviews with customers
  • Responsible for maintaining/updating reschedule dates in Epicor ERP
  • Maintain/update AM production status sheet
  • Identify and negotiate early shipment opportunities
  • Work with finance on credit control, ie. past due payments, payment questions/inquiries, supplier deviation debits (SDN, with quality)
  • Would act as customer source inspector upon delegationQualifications & Skills:
    • Experience working with cross functional matrix organization
    • Leadership, motivational skills
    • Stress resilience
    • Business acumen
    • Customer centric
    • Attention to detail
    • Adaptability
    • Influencing skills
    • Creative
    • Excellent verbal and written communicator
    • Ability to work within a team
    • Able to prioritize multiple tasks
    • Experience with data entry
    • Able to use or learn manufacturing business systems
    • Excellent verbal and written communication skills.
    • Apply attention to detail and possess a pragmatic approach to problem solving. Self-motivated and able to work within a multi-disciplined team.
    • PC and office software skills essential (word processing, CRM and Microsoft Office)
      Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, LLC, Durham , Customer Account Manager, Executive , Creedmoor, North Carolina

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