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Front of House Manager

Company: Damn Good Food
Location: Carrboro
Posted on: August 8, 2022

Job Description:

Job DescriptionSalary: $48k-$62kPosition Title: Front of House Manager (Estimated 55-60 hours/wk, salaried)Reports to: General ManagerLocation: Acme Food & Beverage Co (Carrboro, NC)Position summary: This role is at the heart of both the Acme customer and staff experience. The Front of House Manager plays an essential role in the daily operations of the restaurant, maintaining valued relationships with community members and guests, and continually pursuing excellent guest experiences. Acts as mentor and leader to staff through training of technique, positive attitude, hospitality, financial and professional responsibility, and organizational skills.The ideal candidate is irrefutably trustworthy and dependable, has excellent communication and networking skills and understanding of customer service and hospitality, is technologically savvy, has strong background in sales, catering and event management, and leading a team to exceed financial goals, has an earned ability to lead, is meticulous, organized, curious, consistent, loves the challenge of problem-solving, and holds impeccable personal standards for professionalism. Moreover, the ideal candidate enjoys the challenge of stepping up whenever and however possible to ensure the long term success of the business.ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage five dinner service shifts per week (approximately 1pm-11pm) actively working to grow the team so we can open for 6 dinner shifts + 2 brunch shifts.
  • Representative of restaurant in all relationships with guests, vendors, and farmers, etc.
  • Continually monitor vendor costs. Research alternative sources for negotiation purposes with current vendors or informing decisions on vendor changes
  • Careful management of product inventory with an eye for minimal waste.
  • Initiate regular meeting/update with General Manager to discuss the state of the business, new goals, adherence to policies, budget adherence, financial analysis, and to communicate around any financial goals of owner to management, etc.
  • Translate goals and budgets into actionable plans for internal teams
  • Create weekly FOH staff schedules and regularly audit hours and timesheets to ensure accuracy with careful eye for avoiding overtime.
  • Audit timesheets before final approval for / submission to payroll
  • Actively and continually screen for the most promising and experienced candidates, execute onboarding in an organized way, ensuring all federal and state requirements are accomplished within set timelines.
  • Train new staff. Hold regular formal and informal performance evaluations for all front of house staff. Train employees to anticipate and meet the standards of the business and of you as a leader.
  • Actively observe and coach staff to deliver the highest level of product to our guests. When workers fail to meet the company's performance requirements, provide the evaluation that can help employees improve their work or initiate their termination.
  • Work closely with other managers to provide a firm sense of adherence to rules and goals of the business.
  • Maintain a curious mind about the flow, efficiency, and financial stability of the business working to expand and improve on existing systems
  • Perform regular inventory checks for front of house operations.
  • Build training guides and tools for managers and staff to succeed at all times.
  • Oversee regular orders needed for day-today operations, submit large purchase proposals to ownership for approval
  • Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations
  • Teach and oversee proper cash handling for cash drawers, small bills change bag, and petty cash. Handle bank runs when needed
  • Ensure proper opening and closing of the restaurant including but not limited to securing cash, completing / filing paperwork, and ensuring building is empty and locked
  • Initiate meetings with GM to ensure a smooth transition for all staff regarding menu changes, edits, etc.REQUIREMENTS
    • Strong experience in restaurants and at least 3 years managing direct reports.
    • Ability to inspire a team and, no matter what is going on personally, maintain a positive and enthusiastic work environment.
    • Catering or events operations and sales experience
    • Strong knowledge of beer, cocktails/liquor, and wine (non-negotiable).
    • Strong knowledge of southern foodways.
    • Unrelenting eagerness to improve and learn.
    • Extensive labor, product management, and overall financial management experience.
    • Experience in effective hiring and firing of direct reports.
    • Willingness to continually search for the best ways to manage staff and raise standards of the staff and the restaurant.
    • Great recommendations from former employers.
    • Technical aptitude and eagerness to pursue and utilize new technologies that help the business thrive.
    • Courage to take risks and exceed your own expectations. Also, the courage to be honest with yourself about your own performance and the performance of your team.BENEFITSWe are pleased to offer you the following benefits:
      • Discounts on medical care for employees and their families
      • Prescription discounts for employees and their families
      • Daily family meal
      • Restaurant meal discounts
      • Paid local volunteer work
      • $30 safe work shoes contributionAcme values diversity and inclusion as an extension of our firm belief in the power of hospitality to change the world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Acme encourages applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. Acme works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.

Keywords: Damn Good Food, Durham , Front of House Manager, Executive , Carrboro, North Carolina

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