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Manager, Operations I

Company: Toshiba Global Commerce Solutions
Location: Durham
Posted on: June 25, 2022

Job Description:

Job Title: Manager, Operations I (WWOPS-INCR-05252022-003)


This position is for a department manager of the Depot Repair and Logistics. Depot activity supports numerous retail enterprise customers in the US providing repair and logistics support of both Toshiba and OEM point of sale products. This position will be responsible for repair processes, logistics activity and overall daily operations associated with the Depot. This position includes new business development, recruiting/interviewing/hiring, performance management, and providing day-to-day leadership to the team to optimize performance, morale and retention. The Manager Operations I will be responsible for meeting all repair, logistics and inventory objectives, and will direct deployment of resources as well as any overtime or resource-sharing necessary to meet business objectives. Manager Operations I will be responsible for primary business and KPI metrics used to monitor and maintain satisfactory service delivery. This manager will report to the Senior Business Operations Manager, and work closely with them on daily production goals, new business growth, RFP response and process development and improvement. The Manager Operations I will be a sound decision maker in a dynamic, fast moving business tied to meeting financial goals.


  • Manages daily depot repair, logistics and other supporting activity.
  • Manages staff scheduling and resources to insure seamless execution of depot volumes. Leads daily huddles providing guidance and feedback to work cell leads.
  • Drives continuous improvement in all depot and logistics activities through lean practices, KPI's and department metrics. Monitors overall process health and operational performance.
  • Defines and enforces department safety standards. Supports safe operations throughout the facility.
  • Perform other related duties as assigned.
    Required Skills:
    • Bachelors of Business, Engineering or Equivalent experience.
    • 5+ years in Shipping/Receiving, Service Delivery, Logistics or Supply Management.
    • Prior business operations leadership and results-driven.
    • Strong people skills including communications, listening, leadership and leading by example.
    • Ability to delegate and communicate clearly is key in this position.
    • Ability to work 9:45am-6:30pm Shift
      Preferred Skills:
      • Knowledge of Oracle WMS Warehouse Manager Software
      • Freight/Docking experience.
        About the Company:

        Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

        The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

        Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
        • Group health coverage (medical, dental, & vision)
        • Employee Assistance Programs
        • Pre-tax spending accounts
        • 401(k) plan (with company match)
        • Company provided life insurance
        • Pet Insurance
        • Employee discounts
        • Generous paid holiday schedule, paid vacation & sick/personal days

          Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

          Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation


          We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Keywords: Toshiba Global Commerce Solutions, Durham , Manager, Operations I, Executive , Durham, North Carolina

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