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SaaS Systems Operations Manager

Company: Fidelity TalentSource
Location: Durham
Posted on: January 16, 2022

Job Description:

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Saas Systems Operation Manager to work in either Boston, Massachusetts, Westlake, Texas, or Durham, North Carolina. Please note: This role is remote to start and would be hybrid once Covid resctrictions are lifted.
The RoleWe are look for someone to join our growing Revenue Operations team. This role will split time between automation projects, new integrations and implementations, and providing end user support for our SaaS applications or platforms; including troubleshooting, monitoring, and administration. They participate in the planning and documentation of policies and procedures to ensure system implementation, design, and maintenance consistent with company goals, industry standard methodologies, and Fidelity requirements. Responsibilities include:

  • Configure, monitor, and maintain SaaS systems
  • Build and maintain documentation for applications, processes, and procedures
  • Perform incident management (troubleshooting) and develop response procedures to ensure they are addressed appropriately
  • Manage end user accounts, permissions, and access
  • Recommend, schedule, and perform system improvements, upgrades, and re-configurations
  • Transmit data between systems with automation
  • Assist in implementing new SaaS applications
  • Advise business on new and existing SaaS systems to reduce waste in cost or time management
  • Work closely with RevOps team to ensure the tech stack is full aligned with the needs of our partners and enables them to be always efficient and savvy The Expertise and Skills You Bring
    • SaaS Ops professional with 3+ years of experience
    • Experience with Salesforce, HubSpot, Pardot, Microsoft BI, Microsoft Excel
    • Project management and communication skills including
    • Creating and maintaining documentation
    • Implementing new systems
    • Working multi-functional to support all partners
    • Systems expert with deep understanding and experience with integrations and data management standard methodologies
    • Problem-solver who can help identify and own projects that help automate manual work for partners
    • Ability to present ideas and solutions in "user-friendly" language The Team We are Fidelity Labs, Fidelity Investments' in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses, and financial institutions we serve. Fidelity Labs is a dynamic workplace that combines the best parts of startup life-building from scratch, adapting quickly, and moon-shot ambition-with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. Learn more at labs.fidelity.com.This opportunity is brought to you by Fidelity Labs. COVID Work PolicySafety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.
      Dynamic Working - Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
      • Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Keywords: Fidelity TalentSource, Durham , SaaS Systems Operations Manager, Executive , Durham, North Carolina

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