SaaS Systems Operations Manager
Company: Fidelity TalentSource
Posted on: January 15, 2022
Fidelity TalentSource is your destination for discovering your
next temporary role at Fidelity Investments. We are currently
sourcing for a Saas Systems Operation Manager to work in either
Boston, Massachusetts, Westlake, Texas, or Durham, North Carolina.
Please note: This role is remote to start and would be hybrid once
Covid resctrictions are lifted.
We are look for someone to join our growing Revenue Operations
team. This role will split time between automation projects, new
integrations and implementations, and providing end user support
for our SaaS applications or platforms; including troubleshooting,
monitoring, and administration. They participate in the planning
and documentation of policies and procedures to ensure system
implementation, design, and maintenance consistent with company
goals, industry standard methodologies, and Fidelity requirements.
Configure, monitor, and maintain SaaS systems
Build and maintain documentation for applications, processes, and
Perform incident management (troubleshooting) and develop response
procedures to ensure they are addressed appropriately
Manage end user accounts, permissions, and access
Recommend, schedule, and perform system improvements, upgrades, and
Transmit data between systems with automation
Assist in implementing new SaaS applications
Advise business on new and existing SaaS systems to reduce waste in
cost or time management
Work closely with RevOps team to ensure the tech stack is full
aligned with the needs of our partners and enables them to be
always efficient and savvy
The Expertise and Skills You Bring
SaaS Ops professional with 3+ years of experience
Experience with Salesforce, HubSpot, Pardot, Microsoft BI,
Project management and communication skills including
Creating and maintaining documentation
Implementing new systems
Working multi-functional to support all partners
Systems expert with deep understanding and experience with
integrations and data management standard methodologies
Problem-solver who can help identify and own projects that help
automate manual work for partners
Ability to present ideas and solutions in "user-friendly"
We are Fidelity Labs, Fidelity Investments' in-house fintech
incubator with a mission to build new businesses to drive growth
for Fidelity. We seek to shape the future of our industry by
building new products and services to improve the lives of the
diverse set of customers, businesses, and financial institutions we
Fidelity Labs is a dynamic workplace that combines the best parts
of startup life-building from scratch, adapting quickly, and
moon-shot ambition-with the scale and stability of an industry
leader. We provide a safe space for startup teams to explore new
business ideas, quickly test them with customers, and scale the
most promising concepts within an existing business unit, or as a
new venture. Learn more at labs.fidelity.com.
This opportunity is brought to you by Fidelity Labs.
COVID Work Policy
Safety is our top priority. Once we can be together in person with
fewer safety measures, this role will follow our dynamic working
approach. You'll be spending some of your time onsite depending on
the nature and needs of your role.
Dynamic Working - Post Pandemic
Our aim is to combine the best of working offsite with coming
together in person. For most teams this means a consistent balance
of working from home and office that supports the needs of your
role, experience level, and working style.
Your success and growth is important to us, so you'll want to enjoy
the benefits of coming together in person - face to face learning
and training, quality time with your manager and teammates,
building your career network, making friends, and taking full
advantage of cultural and social experiences Fidelity provides for
Keywords: Fidelity TalentSource, Durham , SaaS Systems Operations Manager, Executive , Durham, North Carolina
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