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Director, Head of UX Design Chapter Excellence

Company: Fidelity Investments Inc.
Location: Durham
Posted on: February 25, 2021

Job Description:

At Fidelity, we are committed to safeguarding the health and well-being of our associates, clients, and candidates. We are actively monitoring the situation related to COVID-19 and are continuing to hire in order to serve our clients around the globe. To ensure your safety as a job candidate, we will be relying on virtual interviewing and other digital communications. Our recruiting team is committed to providing the support you need throughout the hiring and onboarding process. We appreciate your understanding and flexibility during this time. x Director, Head of UX Design Chapter Excellence Lead culture, design operations, talent alignment, and L&D for a 200-person User Experience Design organization. Collaborate with a team of senior UX leaders to enable a healthy org that drives world-class financial and healthcare applications. Contribute thought leadership to this senior team. As a member of the User Experience Design Center of Excellence, your work delivers value in two dimensions: As head of Chapter Excellence, you have responsibility for overall chapter health and happiness; as a primary supporter of Product Excellence, your efforts contribute to experience quality, which in turn drives business impact. The Expertise and Skills You Bring

  • BA/BS required-candidates with strong backgrounds in experience design, HR, operations, Agile practice management and/or systems thinking will be preferred
  • 5+ years leading UX teams delivering experiences in an agile environment
  • A strong reputation as a connector - you have a passion for listening, and you build trusted relationships up, across, and down, such that partners feel empowered and enabled.
  • Proven ability to take an executive vision and make it a reality
  • Experience with talent acquisition and strategic alignment
  • Demonstrated ability to build culture and establish shared processes across geographically distributed teams
  • Proven experience using data to drive design and/or leadership decisions.
  • A demonstrated ability to facilitate discussions and drive consensus among partners with different points of view
  • Fluency with enterprise operational tools like Jira, JIRA Align, DOMO
  • A strong history of design leadership with an attitude of servant leadership.
  • Leading initiatives to increase associate happiness, collaboration, and alignment
  • Measuring outcomes to demonstrate value The Team Fidelity's User Experience Design (UXD) Center of Excellence (COE) is a fast-moving team of design professionals focused on driving Product Excellence and Chapter Excellence across 4 business units. This group supports 200+ designers and the teams they serve who provide proven results for the company. You will partner with other senior UX leaders in the org to cultivate a healthy, empowered, collaborative team that moves fast and delivers superior, measurable, scalable user experiences. The Chapter Excellence program, which focuses on creating a great place to work, is a sister program to the Product Excellence program, which focuses on enabling teams to create great experiences. Certifications: Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. Fidelity encourages success based on our individual merits and abilities without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, pregnancy, marital, domestic partner, or civil union status, national origin, citizenship, ancestry, ethnic heritage, genetic information, age, legally recognized disability, military service or veteran status.

Keywords: Fidelity Investments Inc., Durham , Director, Head of UX Design Chapter Excellence, Executive , Durham, North Carolina

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