Senior Director / Director, Strategic Operations

Company: IQVIA Argentina
Location: Durham
Posted on: February 24, 2021

Job Description:

Senior Director / Director, Strategic Operations Primary Location: Durham, North Carolina, United States Full time R1183942 Date Posted: 02/18/2021 Director, DSSR Strategic Alliances Description PURPOSE Provide strategic leadership at customer account level for functional partnerships or multi-functional relationships within DSSR. Collaborate with global management teams to develop and implement strategic initiatives, expand partnership, strengthen overall relationship and ensure global consistency. Responsible at pro gram level for compliance with agreed- upon SLA's, KPI's, quality and value standards through continuous oversight and global consistency . RESPONSIBILITIES

• Create and manage strategic relationships and alliances with assigned customer; build networks with necessary stakeholders internally and externally.
• Provide senior representation in partnership visibility forums (e.g., Joint Operations Teams, Executive Steering Committees) and act as a link to broader IQVIA account management supporting other functions outside DSSR.
• As it pertains to DSSR, collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.e. solicitation of repeat business; identification of new business opportunities developing to RFPs; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.
• Work with DSSR operational leaders and customer stakeholders to develop, implement and track key performance indicators (KPIs) and develop timelines and processes for tracking KPIs on an account/portfolio level.
• Provide oversight and/or act as an Account Owner for a customer alliance, by partnering with other DSSR functional leads to develop and implement process improvements, to ensure consistency, provide oversight of portfolio level quality and financial metrics, etc.
• Partner with Functional Leads to provide guidance relative to operational account management with respect to operational delivery management (e.g., scope of work, objectives, timelines, quality of deliverables, and customer satisfaction) and operational business management (e.g., P&L, forecasting, strategy, growth opportunities).
• Act as the key relationship manager to assigned client contacts to ensure appropriate communication channels are maintained as well as recommend courses of action regarding client management issues.
• Collaborate with other IQVIA alliance managers, BD personnel and customer managers to present a uniform service focus to the customer.
• Lead internal DSSR escalation meetings to ensure quick response to any quality concerns or customer escalations, ensuring appropriate representatives from stakeholders and operational management are involved as appropriate.
• Accountable for leading the development of account specific strategies that align operations, sales and corporate development within DSSR with that of the customer.
• Leads global departmental initiatives for DSSR focused on enhancing customer delivery, creating new offerings, developing new systems or tools to enhance oversight, etc.
• Represent assigned client to internal stakeholders ; provide consultation to clients on s trategy and operational delivery as needed; serve as an internal consultant to other DSSR business partners for integrated functional solutions
• Participate in RFP and budget development and sales/proposal presentations, evaluate feasibility of potential solutions and impact on company operations and goals; negotiate and make decisions on behalf of the organization.
• Perform other duties as assigned. Qualifications REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • Strong customer focus. Excellent customer management and account service skills with the ability to quickly establish and maintain rapport.
  • Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared responsibilities.
  • Excellent communication, interpersonal, and presentation skills.
  • Demonstrated knowledge of applicable global, regional and local regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, IQVIA Standard Operating Procedures.
  • Autonomous independent decision-making; problem solving and judgment skills. Strong customer focus; account and alliance management and experience in customer contracting models; business acumen; financial management and budgeting skills.
  • Demonstrated ability to deliver results with appropriate quality and timeline metrics.
  • Strong prioritization, planning and organizational skills.
  • Independently work on multiple projects and manage competing priorities.
  • Proven ability to professionally network; present and lead at meetings/ teleconferences.
  • Effectively leading in a matrix environment.--
  • Accountability, ownership and transparency.
  • Strong problem-solving and decision-making skills utilizing solutions driven approach. Demonstrating an appropriate level of judgment
  • Strong financial analysis skills; preferably thorough understanding of company margins, pricing strategies, contracting models and profitability measures.
  • Strong software and computer skills, including MS Office applications.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients MINIMUM REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree or educational equivalent in health science or other directly related field and 10 years clinical research experience in a Contract Research Organization or Pharmaceutical company with at least 5 years of relationship management experience. PHYSICAL REQUIREMENTS
    • Extensive use of keyboard requiring repetitive motion of fingers.
    • Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
    • Regular sitting for extended periods of time.
    • Requires frequent domestic and occasional international travel. At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .
      IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Keywords: IQVIA Argentina, Durham , Senior Director / Director, Strategic Operations, Executive , Durham, North Carolina