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MDM and Device Manager

Company: THREAD
Location: Durham
Posted on: February 24, 2021

Job Description:

PURPOSE The Provisioning Manager is responsible for the successful deployment of all devices, wearables, sensors, and their respective kits for THREAD's domestic and global studies. RESPONSIBILITIES

  • Develop, implement, and review provisioning policies and procedures
  • Hands-on management of all domestic and global provisioning efforts
  • Personnel management of provisioning team
  • Ownership and validation of provisioning tools - including MDMs
  • Coordination of all provisioning assets with the Experience Team
  • Oversee and assist with first level of provisioning support
  • Train BD, Support, and Delivery Teams on provisioning processes, requirements, and best practices
  • Work closely with the Delivery Team, to scope and schedule provisioning deployments, and meet study milestones.
  • Setup and manage provisioning projects from start to finish per schedule
  • Participate in customer meetings as needed to collaborate on provisioning related decisions, as well as help educate external and internal teams regarding provisioning processes, requirements, and best practices
  • Coordinate with provisioning vendors to deliver projects per schedule
  • Be an SME on provisioning tools and work on troubleshooting and continuous improvement initiatives internally and externally.
  • Review provisioning deliverables, escalate and mitigate quality of delivery issues with provisioning vendor KNOWLEDGE, SKILLS AND ABILITIES
    • In-depth working knowledge of industry standard MDMs.
    • Extensive experience within the eClinical/eCOA industry in a provisioning manager role
    • Extensive experience with iOS and Android smart phones and tablets
    • Extensive experience with 510k and personal use sensors and wearables domestically and globally
    • Experience deploying devices domestic (US) and internationally. Includes in-depth working knowledge of customs, tariffs, and shipping requirements
    • Experience working with depots to expedite deployments
    • Excellent teamwork skills with an ability to get the work done with minimal supervision. TECHNICAL QUALIFICATIONS
      • Devices: iOS, Android, Microsoft, Apple
      • MDM Software: Apple DEP, HexNode
      • Wearables and Sensors: 510k and personal use EDUCATION AND EXPERIENCE
        • Bachelor's Degree and 5+years of provisioning experience
        • Experience with eClinical, Decentralized Clinical Trials and/or eCOA is required PHYSICAL REQUIREMENTS
          • Willing to travel as necessary
          • Excellent oral, written and presentation skills
          • Excellent teamwork skills with an ability to get the work done with minimal or no supervision - provided by Dice

Keywords: THREAD, Durham , MDM and Device Manager, Executive , Durham, North Carolina

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