Associate Director - Manufacturing IT Operations

Company: Merck
Location: Durham
Posted on: February 22, 2021

Job Description:

Associate Director - Manufacturing IT Operations This job is available in 3 locations Job Type Full time This site is for Res idents of the United States, Canada & Puerto Rico.
Residents of other markets, please click here . Job DescriptionOur IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.We are seeking energetic, forward-thinking professionals to join our Manufacturing IT Operations organization. As part of that team, you will help launch our company's IT Operating Model focused on aligning IT support to meet business objectives and enable our manufacturing sites to increase production of critical pharmaceutical products for our patients around the world.In this role you will partner with business & site IT leaders to learn about manufacturing and its reliance on IT infrastructure, services and applications, and work closely with global IT teams to provide a reliable digital foundation. In addition, the candidate will need to promote the IT strategy to business partners and work with them to implement IT innovations and initiatives while ensuring there is no impact to business operations. Our company's IT Operating Model offers technology professionals incredible opportunities to drive significant value to the business, collaborate and learn from others across the globe, and enjoy a reward that technology careers do not often bring: the satisfaction of helping to save and improve lives.The successful candidate will need to have a strong technical skillset in addition to the ability to lead our company's IT Operating Model cluster team comprising of IT Operations Specialists supporting Cherokee, Durham, Elkton, Las Piedras, West Point & Wilson. Proven leadership qualities, strong communication and project management skills are required, as well as the availability after hours in order to respond to emergencies, and to perform system maintenance that cannot be completed during normal business hours.Job Responsibilities include:

• Manages and leads the U.S. cluster team members, employee/team development, manage team goals aligned to global operational strategy, and identifying areas for new training or skill checks
• Aligns tactical execution with global strategy through close partnership with the global operations & continuous improvement function, and with peers within the region.--
• Provides support for incident bridge call participation, ensuring timely engagement with the appropriate resources
• Ensures learnings from incidents and CAPAs are shared with and communicated to other cluster teams to apply as needed
• Windows administration of servers and PC's supporting business critical systems
• Ensure adherence to IT policies through consistent implementation of the following:
  • Backup and recovery strategy
  • Patch management strategy
  • Use of McAfee and other end point security tools
  • Identity and access management strategy
    • Proactive monitoring of IT infrastructure to ensure the health of manufacturing and lab systems
    • Incident and Problem Management Support:
      • Triage of issues and partnering with corporate IT team (if needed) for resolution (24x7)
      • Ensure proper root cause is identified and appropriate preventative actions are put in place to prevent re-occurrences
      • Change management support:Determine business impact for planned changes and schedule according toEducation Minimum Requirement:
        • BSc Degree, MSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experienceMinimum Skills:
          • > 3 years relevant experience in Windows administration supporting business critical systems in a manufacturing environment
          • > 3 years relevant experience in IT Service Management including Incident, Problem and Change Management processes
          • Experience leading a small technical team
          • Working knowledge of the following:
            • Backup solutions (Acronis, Commvault)
            • Patch management via SCCM
            • Anti-virus and end point security tools
            • Active directory
            • DNS/DHCP
            • Group Policy
            • Performance, monitoring, and trend analysis
            • Experience with initial triage of incidents, doing root cause analysis and collaborating across functional teams when needed to resolve issues
            • Ability to link and understand how the interactions between the physical infrastructure, operating systems and databases impact the applications
            • Ability to solve complex problems in operational environment
            • Ability to understand business and IT strategies to execute tasks and drive conversations aligned to business prioritiesPreferred Skills:
              • Experience with VMWare virtual hosting environments:
                • VMWare virtual hosting administrator (Vcenter)
                • Windows System Administrator
                • Experience with storage related infrastructure:
                  • Network attached storage (NetApp)
                  • Storage Array Network
                  • Experience with operations and maintenance of Windows servers including an understanding of security principles related to:
                    • Server hardening
                    • Privileged Access
                    • Network hardening and the use of firewalls
                    • Experience working in a VLAN environment
                    • Experience in a GMP regulated industry
                    • ITIL Foundations certification
                    • Six Sigma Green Belt certification
                    • Knowledge of storage hardware, ability to monitor capacity/performance planning, and troubleshoot issues
                    • Prior experience in capacity, demand and vendor managementOur Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.Who we are --- We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.What we look for --- In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.INVENT.IMPACT.INSPIRE.NOTICE FOR INTERNAL APPLICANTSIn accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.US and Puerto Rico Residents Only: If you need an accommodation for the application process please email us at staffingaadar@msd.com
                      For more information about personal rights under Equal Employment Opportunity, visit:
                      EEOC Poster EEOC GINA Supplement--- OFCCP EEO Supplement OFCCP Pay Transparency Rule We are an equal opportunity employer, Minority/Female/Disability/Veteran - proudly embracing diversity in all of its manifestations. Search Firm Representatives Please Read Carefully--
                      Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.--Employee Status: RegularRelocation:DomesticVISA Sponsorship:No Travel Requirements: 25%Flexible Work Arrangements:Work WeekShift:Valid Driving License:Hazardous Material(s):Number of Openings: 1
                      Requisition ID:R84829 Email this job to: Your Name About Us We are one company, but we operate under two different corporate brand names. We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States, Canada & Puerto Rico. We are known as MSD everywhere else. COVID-19 Learn how our hiring is going virtual to protect you and our employees. Total Rewards Discover how we support our employees' well-being to help them fulfill their potential. Be Yourself Our culture values a diversity of voices and always bringing your best self to work.
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                      • The Physician Payment Sunshine Act (PPSA) Get tailored job recommendations based on your interests. Not ready to apply? Join our Talent Community to stay connected and receive updates on the latest job opportunities. This careers website is intended for Residents of the United States, Canada & Puerto Rico. Residents in other markets, please visit our MSD Careers page. Information on this site is for the purpose of presenting career opportunities at our organization and give our audience a view of our culture, diversity and growth opportunities. Our Company is an equal opportunity employer, Minority/Female/Disability/Veteran, proudly embracing diversity in all of its manifestations. Reporting on our commitment to society, people and communities around the world An initiative to create a world where no woman has to die giving life The global animal health business unit of Merck

Keywords: Merck, Durham , Associate Director - Manufacturing IT Operations, Executive , Durham, North Carolina