Executive Account Director - Customer Relations
Company: Employee Network, Inc.
Location: Durham
Posted on: January 14, 2021
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Job Description:
Full Job DescriptionJob Title: Executive Accounts Director
Department: Customer Relations Department Supervisor: COO Status:
FT Salaried Exempt plus commission Salary: Up to $85,000 annually
Position is based in Raleigh, N.C. Summary of role: If you are an
engaging, motivated customer service expert who knows how to make
friends out of business partners and understands the value of
client business relationships - we want to meet you! About us We
are 40 years young, well-established and highly respected in the
Employee Assistance Program and Well-being industry. We believe
success is fun (by our leader and CEO) - and as such, we have been
known to travel to far away islands, blast Journey music at our
parties (and staff meetings) and have extra insurance to cover nerf
guns. We are serious about working, but we sometimes get serious
about cornhole tournaments (very serious). Oh, by the way, we
believe our benefits are like no other - how does 4 weeks of PTO
sound to you? How about you and your responsibilities? Can you
develop fast, quality relationships with key stakeholders and
decision-makers? Are you motivated by spending 75% or more of your
time face to face with people? Can you find the opportunities in
every conversation to impart quality and value of solutions, while
making your counterpart feel heard and valued? Preference to those
with proven results in working with inter-departmental teams to
find innovative solutions to customer challenges. We will provide
substantial product training support, business club memberships,
and anything you need to leverage your ability to connect and
nurture key strategic relationships in Raleigh, NC and beyond!
Please submit a cover letter and Reference Executive Accounts
Director - Customer Relations in the subject. We encourage you to
elaborate on how you can contribute to our culture and accelerate
our relationships with our most important clients! General
Corporate Responsibilities: As a member of the eni Team, the
Executive Accounts Director - Customer Relations will be
responsible for embracing eni's corporate core values, as well as,
performance expectations consistent with corporate vision and
strategic goals: *Deliver "WOW' through Extreme Customer
Service*Practice Excellence in Process*Contribute to a Positive,
Fun Environment*Expand your Knowledge Base*Be Flexible and
Innovative Specific Job Expectations and Responsibilities:
*Directly support and deliver engagement activities for Top Tier
Clients*Develop and maintain client specific engagement and
retention strategy*Spend 75% or more of time engaged directly with
Top Tier clients*Serve as primary point of contact for Tier 1
client account management communication*Serve as primary point of
contact for Tier 1 client implementation*Work Directly with
Marketing, Customer Relations, Integrated Technologies, Finance and
Benefit/Services department leadership to ensure the efficient and
profitable *implementation of new customer contracts.*Ensure
consistent client utilization data and identify trends and
additional support needs*Work directly with analyst and operations
to produce quality business intelligence*Maintain Departmental
budget allocations*Participate actively on project teams as both a
sponsor and team member*Support finance department with collection
efforts as needed*Collaborate with Sales Director to develop and
implement annual client up sell strategy*Participate as key member
of leadership team*Maintain strong working knowledge of all
proprietary technologies and how to explain them to
customers*Willingness to travel to client HQ*Develops and maintains
high level of industry and market knowledge, including monitoring
competitors, trade journals, and participating in industry related
trainings, webinars and events.*Work directly with Executive Team
to continually evaluate and innovate on benefit offerings, bringing
feedback from field to strategic planning.*Provide weekly updates
to COO on customer resource needs, threats, and opportunities*Fully
integrate the use of SalesForce and related technologies to ensure
the accurate and consistent management of Client Account
Information*Participate in both project and process teams as
assigned and serve as Team Lead when requested. Job Type: Full-time
Pay: Up to $85,000.00 per year Benefits: 401(k)401(k)
matchingDental insuranceDisability insuranceEmployee assistance
programFlexible spending accountHealth insuranceHealth savings
accountLife insurancePaid time offProfessional development
assistanceRelocation assistanceRetirement planTuition
reimbursementVision insurance Supplemental Pay:*Commission pay
Experience: Customer Relationship Management: 1 year
(Preferred)
Keywords: Employee Network, Inc., Durham , Executive Account Director - Customer Relations, Executive , Durham, North Carolina
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