Executive Account Director - Customer Relations

Company: Employee Network, Inc.
Location: Durham
Posted on: January 14, 2021

Job Description:

Full Job DescriptionJob Title: Executive Accounts Director Department: Customer Relations Department Supervisor: COO Status: FT Salaried Exempt plus commission Salary: Up to $85,000 annually Position is based in Raleigh, N.C. Summary of role: If you are an engaging, motivated customer service expert who knows how to make friends out of business partners and understands the value of client business relationships - we want to meet you! About us We are 40 years young, well-established and highly respected in the Employee Assistance Program and Well-being industry. We believe success is fun (by our leader and CEO) - and as such, we have been known to travel to far away islands, blast Journey music at our parties (and staff meetings) and have extra insurance to cover nerf guns. We are serious about working, but we sometimes get serious about cornhole tournaments (very serious). Oh, by the way, we believe our benefits are like no other - how does 4 weeks of PTO sound to you? How about you and your responsibilities? Can you develop fast, quality relationships with key stakeholders and decision-makers? Are you motivated by spending 75% or more of your time face to face with people? Can you find the opportunities in every conversation to impart quality and value of solutions, while making your counterpart feel heard and valued? Preference to those with proven results in working with inter-departmental teams to find innovative solutions to customer challenges. We will provide substantial product training support, business club memberships, and anything you need to leverage your ability to connect and nurture key strategic relationships in Raleigh, NC and beyond! Please submit a cover letter and Reference Executive Accounts Director - Customer Relations in the subject. We encourage you to elaborate on how you can contribute to our culture and accelerate our relationships with our most important clients! General Corporate Responsibilities: As a member of the eni Team, the Executive Accounts Director - Customer Relations will be responsible for embracing eni's corporate core values, as well as, performance expectations consistent with corporate vision and strategic goals: *Deliver "WOW' through Extreme Customer Service*Practice Excellence in Process*Contribute to a Positive, Fun Environment*Expand your Knowledge Base*Be Flexible and Innovative Specific Job Expectations and Responsibilities: *Directly support and deliver engagement activities for Top Tier Clients*Develop and maintain client specific engagement and retention strategy*Spend 75% or more of time engaged directly with Top Tier clients*Serve as primary point of contact for Tier 1 client account management communication*Serve as primary point of contact for Tier 1 client implementation*Work Directly with Marketing, Customer Relations, Integrated Technologies, Finance and Benefit/Services department leadership to ensure the efficient and profitable *implementation of new customer contracts.*Ensure consistent client utilization data and identify trends and additional support needs*Work directly with analyst and operations to produce quality business intelligence*Maintain Departmental budget allocations*Participate actively on project teams as both a sponsor and team member*Support finance department with collection efforts as needed*Collaborate with Sales Director to develop and implement annual client up sell strategy*Participate as key member of leadership team*Maintain strong working knowledge of all proprietary technologies and how to explain them to customers*Willingness to travel to client HQ*Develops and maintains high level of industry and market knowledge, including monitoring competitors, trade journals, and participating in industry related trainings, webinars and events.*Work directly with Executive Team to continually evaluate and innovate on benefit offerings, bringing feedback from field to strategic planning.*Provide weekly updates to COO on customer resource needs, threats, and opportunities*Fully integrate the use of SalesForce and related technologies to ensure the accurate and consistent management of Client Account Information*Participate in both project and process teams as assigned and serve as Team Lead when requested. Job Type: Full-time Pay: Up to $85,000.00 per year Benefits: 401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceRelocation assistanceRetirement planTuition reimbursementVision insurance Supplemental Pay:*Commission pay Experience: Customer Relationship Management: 1 year (Preferred)

Keywords: Employee Network, Inc., Durham , Executive Account Director - Customer Relations, Executive , Durham, North Carolina