Director of Clinical Application Management
Company: ExecuNet
Location: Durham
Posted on: January 12, 2021
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Job Description:
Key Accountabilities:* Provide vision for Clinical IT
Application Support Group, in line with the strategic IT
objectives, and critical Business initiatives. Develop/maintain IT
group mission and support broad cross-functional mission of entire
IT organization. Provide feedback, direction leadership to IT
senior management and directors in supporting and achieving
missions. Guide/lead technical staff to review and define standards
for technologies. Motivate teams with diverse cultural backgrounds.
Evaluate and assess monthly status reports of all activities, and
translate appropriately to business needs. Work closely with
corporate executive staff in realizing IT enhancements and guiding
infrastructure evolution.* Responsible for the tactical and
strategic support and maintenance development of highly complex
applications according to business requirements following the
Company Software Development Lifecycle. Responsible for the
resolution of problem tickets and change requests. Analyze overall
system problems and trends and implement changes to meet
requirements. Responsible for the overall efforts in the areas of
systems integration, implementation, software updates, bug fixes,
change requests and application support activities for assigned
systems. Ensure that systems documentation is complete and in
accordance with IT and Corporate policy and guidelines. Provide
monthly status reports of all activities, plans and problems and
current systems performance, user satisfaction and capacity
measurement metrics.* Ensure staff coverage of mission-critical
systems during and outside of normal business hours and assures
availability of emergency or contingency support when needed.
Identify opportunities for improving support operations through
more effective use of IT processes, tools and staffing strategies.*
Act as escalation point liaison to business representatives on
operational and tactical issues and initiatives. Provide Senior
Management with project and operation updates.* Experience in
leading a medium to large support organization with responsibility
for supporting complex clinical systems that support a
worldwide-distributed user base within a GXP regulated industry
environment.* Extensive knowledge of application lifecycle
management and support* Expertise in several IT-specific clinical
technologies or business processes.* Ability to accommodate diverse
and global business clients.* Solid communication and presentation
skills* Ability to deal effectively with Senior Management members
and business clients* CRO or Pharma experience
Keywords: ExecuNet, Durham , Director of Clinical Application Management, Executive , Durham, North Carolina
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