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Account Services Manager

Company: Cree Inc
Location: Durham
Posted on: January 8, 2021

Job Description:

Customer Operations SpecialistJob SummaryCree - Wolfspeed is looking for a Customer Operations Specialist to join our team. This role will be responsible for representing Cree to its customers, being an advisor and delivering excellent customer service. The Customer Operations Specialist will be a subject matter expert who will enable process improvements, help drive down costs and develop supply chain strategies.What can Cree - Wolfspeed do for you?

  • Unique opportunities for on the job training as well as annual offsite training for professional growth opportunities.
  • Growing and dynamic business unit
  • Influence and directly contribute to the development of a new organizational role and processes
  • Cross-functional and change management opportunityWhat can you do for Cree - Wolfspeed?
    • Customer facing supply chain advisor, responsible for partnering with customer to understand customer process, requirements and supply chain needs
    • Primary supply chain expert representing Cree to the customer and fully responsible for supply response and management
    • Independently leads and manages the customer account, and drives improvement for the same
    • Handles all customer requirements in relation to order fulfilment and placement, forecasts, billing issues, shipping, etc.
    • Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost
    • Proactive management of 3PL's and internal customer safety stock to ensure rotation and maximize working capital.
    • Manages supply issues through close collaboration with customer and internal organizations including Sales, BU, Quality, Finance, Legal as needed
    • Works with Sales and Customer to achieve quarterly revenue targets
    • Ensures compliance to contracts and influences contract performance
    • Comprehensive knowledge of industry practices and service strategies
    • Good knowledge of semiconductor manufacturing process and supply chain to represent Cree to the customer
    • Manages escalations effectively by working with customer and engaging/leading internal discussions to achieve resolution
    • Minimize total Supply Chain costs between customers and Cree
    • Manages customer order bookings and billings; owns revenue attainment for owned customer account
    • Knowledge and skills in ERP system design and implementation for Order To Cash program readiness
    • Work with IT, Program team and team members to define business requirements for enterprise wide SAP implementation program. Responsible for working with team for successful design, definition, testing and implementation of SAP Order To Cash process and tools.
    • Metric ownership examples: Customer Satisfaction, On Time Delivery, Order Coverage to Leadtime, Customer Program, Revenue AttainmentWhat you need for success:
      • US Citizen or Green Card holder
      • Bachelors Degree in Business Management, Supply Chain Management, Statistics, Mathematics, Data Science, Industrial Engineering, Finance or other Engineering field
      • SAP implementation or working knowledge of SAP is a strong preference
      • Strong analytical skills and experience, with advanced knowledge and proficiency in Microsoft Excel and working knowledge of data warehouse/business intelligence software tools (Tableau preferred)
      • Demonstrated ability to translate data sets into meaningful insights to influence optimal decisions with cross-functional partners
      • Detail-oriented with strong analytical, organizational, decision making, problem solving and presentation skills
      • Passionate, self-motivator, driven to achieve business objectives
      • Strong interpersonal, verbal, and written communication skills
      • Proven ability to "manage-by-influence" cross-functional teams without formal authority
      • Ability to drive effective business conversations with senior leaders and cross-functional partners
      • Works effectively both independently as well as within a team environment
      • Ability to thrive in a fast-paced, rapidly changing working environment
      • Navigates effectively through ambiguous processesHighly preferred skills and certifications:
        • MBA, APICS certification or other advanced degree
        • Semiconductor or high-tech industry experience
        • Demonstrated strong business acumen and end-to-end supply chain knowledge
        • Experience across multiple aspects of the supply chain, i.e. with previous roles in inventory management, manufacturing planning, distribution channel management, sales forecasting, etc.
        • Basic understanding of business finance
        • Proficiency with statistical modeling and demand planning software
        • Comfortable analyzing large and unrefined data sets
        • Working knowledge: SQL, Oracle, Salesforce
        • Advanced knowledge: Tableau, Microsoft Excel
        • Expertise in data acquisition, spreadsheet/database development and analysisThis role may require additional duties and/or assignments as designated by management.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Cree Inc, Durham , Account Services Manager, Executive , Durham, North Carolina

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