Digital Program Manager

Company: Toshiba Global Commerce Solutions
Location: Durham
Posted on: November 23, 2020

Job Description:

Job Title: Digital Program Manager

Introduction:

Oversees the execution and completion of technology solutions programs across multiple internal organizations. Develops and manages key performance indicators to monitor development, services, sales, marketing and successfully launch products. Typically utilizes management skills and technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Capable of working across the organization and coordinate activities without direct authority over resources.

Responsibilities:

- Delivery - Oversees portfolio of programs and projects delivering on all program/project commitments from concept to production. Responsible for project scope, schedule and budget. Ensures projects are completed according to agreed upon plan.
- Coordination- Leverages excellent networking skills and coordinates deliverables across different parts of the organization in timely completion of program objectives.
- KPIs - Responsible for setting clear objectives, KPIs for the projects/practice and clearly communicating results to the business on a regular cadence. (examples include project/portfolio financials, utilization, etc.)
- Reporting - Delivering overall messaging of status/issues to key internal/ external partners and clients. Provide program dashboard; execution QA report; top program/account risks & issues (common issues).
- Perform other related duties as assigned.

Required Skills:

- Bachelor's degree with 8+ years functional experience or equivalent experience
- 5+ years of Program Management Experience in a technology company
- Experience in process development and project management principles leading to improved outcomes
- Strong business acumen and organization leadership skills; assertive and diplomatic; self-directing; able to manage up and down the organization with influence; willing to hold others accountable
- Strong project management experience and skills, ability to prioritize activities and work on multiple activities / priorities at once.
- Deep Technical Understanding/Ability
- Microsoft Project/Excel/Visio/PowerPoint Proficiency.
- Demonstrated knowledge of state-of-the-art thinking and practices in benefits with the ability and willingness to dive deep into the details
- Proven experience in achieving operational excellence and developing end-to-end procedures with a keen ability to identify improvement opportunities and implement change.
- Strong verbal/written communication, presentation, and listening skills; ability to articulate the big picture.
- Dynamic problem solver, solid analytical skills, comfortable challenging assumptions and offering solutions/making decisions with currently available information.
- Ability to achieve goals through influencing, partnering and developing productive relationships with leadership across the business and vendor relationships.
- Ability to effectively communicate complex issues to clients, executive leadership and all employee levels.
- Proven track record managing teams and implementing innovative strategies and programs.
- Possess critical thinking to evaluate complex strategies and develop recommendations.
- Possess strong consulting skills and the ability to quickly assess situations, identify gaps and possible solutions.
- Demonstrated business acumen for managing diverse staff
- Have a passion for client success by ensuring that team are responsive, following through on commitments, and constantly challenging teams to do better
- Must be results oriented and think and act like an owner with an adaptive, entrepreneurial spirit

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

Keywords: Toshiba Global Commerce Solutions, Durham , Digital Program Manager, Executive , Durham, North Carolina