Principal Support Engineer
Company: Fidelity Investments
Posted on: May 26, 2023
Job Description:The RoleWe are looking for a highly motivated
individual to be part of our New-cloud based -Brokerage Platform's
Production Support team. In this role, you will be responsible for
supporting the platform end to end. In addition to strong technical
competency, the position requires the ability to effectively work
with a geographically diverse team, build and leverage client and
vendor relationships, and provide innovative thought leadership.The
Expertise and Skills You Bring
- 8+ years of experience in Production support and on call
handling 24/7 applications and Infrastructure.
- Ability to work on call support.
- Extensive experience working on AWS cloud environment.
- Experience in programming languages like Java, Python, Node
would be a plus.
- Exposure to supporting varied Infrastructure components like
EKS, Kafka, MQ , Database technologies like MongoDB, MariaDB and
caching solutions like Redis on AWS would be a plus.
- Experience in monitoring and alerting using CloudWatch, Datadog
- Brokerage back-office systems knowledge would be a plus.
- Experience in building and deploying CI/CD pipelines with
Jenkins Core and Terraform.
- Flexibility and adaptability to learn and support new
technologies on the cloud.
- Strong communication (written and verbal) and interpersonal
- Familiarity with ITIL framework and Agile Methodology.
- Ability to effectively multi-task and manage their time, and
the ability to work independently as well as within a team
- Demonstrated technical, analytical, and problem-solving
- Bachelor's degree in Computer Science or related field
- MSCE or A+ certification is required, with MSCE preferred.
- AWS certifications preferred (AWS SysOps, DevOps).The TeamOur
ever-evolving technology stack ensures a phenomenal learning
culture in the team. You will be encouraged to quickly gain
understanding of all the components of our applications and will
work with the team to deliver outstanding solutions. We are always
exploring new technologies and new ways to continually provide
value to our customers.Please see below for the salary range for
work locations in Colorado only:N/APlease see below for the salary
range for work locations in New York City, Westchester County, NY
and Jersey City, NJ only:N/APlease see below for the salary range
for work locations in California only:N/APlease see below for the
salary range for work locations in Washington
only:N/ACertifications:Company OverviewFidelity Investments is a
privately held company with a mission -to strengthen the financial
well-being of our clients. -We help people invest and plan for
their future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money.Join UsAt Fidelity, you'll
find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a -, we have been recognized by our employees as a
Best Place to Work in 2023. And you don't need a finance background
to succeed at Fidelity-we offer a range of opportunities for
learning so you can build the career you've always imagined.At
Fidelity, our goal is for most people to work flexibly in a way
that balances both personal and business needs with time onsite and
offsite through what we're calling "". Most associates will have a
hybrid schedule with a requirement to work onsite at a Fidelity
work location for at least one week, 5 consecutive days, every four
weeks. These requirements are subject to change.We invite you to
-Find Your Fidelity -at -.Fidelity Investments is an equal
opportunity employer. We believe that the most effective way to
attract, develop and retain a diverse workforce is to build an
enduring culture of inclusion and belonging.Fidelity will
reasonably accommodate applicants with disabilities who need
adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR
Accommodation Team by sending an email to -, or by calling
800-835-5099, prompt 2, option 3. We welcome those with experience
in jobs such as Software Developer, Computer Technician, and
Computer User Support Specialist and others in the Computers and
Technology to apply.
Keywords: Fidelity Investments, Durham , Principal Support Engineer, Engineering , Durham, North Carolina
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