Principal Support Engineer

Company: Fidelity Investments
Location: Durham
Posted on: May 26, 2023

Job Description:

Job Description:The RoleWe are looking for a highly motivated individual to be part of our New-cloud based -Brokerage Platform's Production Support team. In this role, you will be responsible for supporting the platform end to end. In addition to strong technical competency, the position requires the ability to effectively work with a geographically diverse team, build and leverage client and vendor relationships, and provide innovative thought leadership.The Expertise and Skills You Bring

• 8+ years of experience in Production support and on call handling 24/7 applications and Infrastructure.
• Ability to work on call support.
• Extensive experience working on AWS cloud environment.
• Experience in programming languages like Java, Python, Node would be a plus.
• Exposure to supporting varied Infrastructure components like EKS, Kafka, MQ , Database technologies like MongoDB, MariaDB and caching solutions like Redis on AWS would be a plus.
• Experience in monitoring and alerting using CloudWatch, Datadog preferable.
• Brokerage back-office systems knowledge would be a plus.
• Experience in building and deploying CI/CD pipelines with Jenkins Core and Terraform.
• Flexibility and adaptability to learn and support new technologies on the cloud.
• Strong communication (written and verbal) and interpersonal skills.
• Familiarity with ITIL framework and Agile Methodology.
• Ability to effectively multi-task and manage their time, and the ability to work independently as well as within a team environment.
• Demonstrated technical, analytical, and problem-solving skills.
• Bachelor's degree in Computer Science or related field required.
• MSCE or A+ certification is required, with MSCE preferred.
• AWS certifications preferred (AWS SysOps, DevOps).The TeamOur ever-evolving technology stack ensures a phenomenal learning culture in the team. You will be encouraged to quickly gain understanding of all the components of our applications and will work with the team to deliver outstanding solutions. We are always exploring new technologies and new ways to continually provide value to our customers.Please see below for the salary range for work locations in Colorado only:N/APlease see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/APlease see below for the salary range for work locations in California only:N/APlease see below for the salary range for work locations in Washington only:N/ACertifications:Company OverviewFidelity Investments is a privately held company with a mission -to strengthen the financial well-being of our clients. -We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a -, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "". Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.We invite you to -Find Your Fidelity -at -.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3. We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.

Keywords: Fidelity Investments, Durham , Principal Support Engineer, Engineering , Durham, North Carolina