Principal Engineer, Technical Support (I8)
Company: Dell
Location: Durham
Posted on: March 18, 2023
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Job Description:
Principal Technical Support EngineerAt Dell Technologies,
world-class service doesn't end when a customer purchases our
innovative products. Our Technical Support team is there for them
whenever they need help - by phone or email, online and on social
media. No matter how complex the challenge, we rise to it. We
answer questions about the installation, operation, configuration,
customization and use of Dell Technologies products. For critical
matters, we use our systems to provide remote diagnostic technical
support. If there's an issue with a customer's product, we'll
analyze it, identify the cause, recommend a solution and document
the problem.Join us as a Principal Engineer on our Technical
Support team in Remote US to do the best work of your career and
make a profound social impact.What you'll achieveAs a Principal
Technical Support Engineer, you will resolve complex technical
issues in a fast-paced, customer critical environment, working on
improving processes, standards and strategies to perfect our
Support Services.--You will:--- Take ownership of technically
sophisticated customer-reported issues from web, phone, chat and
email and work closely with the customer until complete
resolution--- Document relevant information and ensure the customer
is communicated with in a timely manner regarding the overall
progress of their issue--- Resolve customer issues, working closely
with the Engineering, SE and other multi-functional teams---
Provide qualified information to Engineering so they can improve
product quality and reliability--- Make sure customers are treated
with the highest degree of respect and drive operational excellence
through quality closuresTake the first step towards your dream
careerEvery Dell Technologies team member brings something unique
to the table. Here's what we are looking for with this
role:Essential Requirements
Keywords: Dell, Durham , Principal Engineer, Technical Support (I8), Engineering , Durham, North Carolina
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