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SW Support Engineer

Company: Cisco
Location: Durham
Posted on: March 18, 2023

Job Description:

Working on a product that provides end-to-end network management and a provisioning solution for today's complex multi-domain networks. Your work will transform customer needs and expectations into success from every angle!

The Team:

Here we'll closely work with customers in analyzing production issues, debug a comprehensive suite of products, develop a solution, deploy it, and verify the issues are completely addressed to their satisfaction. Be a key member of the team responsible for implementing Cisco's key vision - making customer success a reality and making a positive impact to the organization!

Role & Responsibilities:

In this highly visible role as a Software Engineer you will:

Analyze, develop, implement and test fixes to address issues encountered by customers.

Develop solutions to problems in existing software components.

Perform unit & integration tests, write test plans to cover all possible scenarios, and document the results.

Be responsible for reviewing the work of other software systems programming personnel.

Debug software components written in Python and Java, parts of a complex network management product.


Masters or Bachelors with demonstrated ability in software development or support with expertise in Python, web applications, and to a lesser extent Java. Other technologies such as Kubernetes, docker, Linux and microservices are a plus.

While being a special combination, familiarity with both the IP networking world and the optical transport world is complementary to our product.

Ability to develop quick solutions to customer issues and produce patches to customers with high quality.

Understanding of networking and network management protocols such as NETCONF, RESTCONF, SNMP, Syslog, and Kafka.

Experience with Linux is required.

Familiarity with a variety of network equipment from Cisco, Juniper, Ciena, Nokia (Alcatel Lucent), Infinera is an advantage.

Experience in developing Network Management Software.

Exposure to git tools and bash scripting is a plus.

Certifications such as CCNA/CCNP/CCIP/Oracle/Red Hat Linux/Java/Open Stack are a plus.

About Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's impacting our customers' businesses worldwide. We are innovators and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Your ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, Durham , SW Support Engineer, Engineering , Durham, North Carolina

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