Technical Support Engineer - First Shift
Company: Net App, Inc.
Posted on: November 26, 2022
We're forward-thinking technology people with heart. We make our
own rules, drive our own opportunities, and try to approach every
challenge with fresh eyes. Of course, we can't do it alone. We know
when to ask for help, collaborate with others, and partner with
smart people. We embrace diversity and openness because it's in our
DNA. We push limits and reward great ideas. What is your great
AWS Technical Support Engineer with a focus on Data Protection.
Looking to join a fast paced and challenging technical team where
you can put your Amazon Web Services and data protection knowledge
to use? NetApp is growing our Cloud teams across the US, Europe and
APAC. In support of that mission, we are seeking Technical Support
Engineers with AWS or DP experience. We are looking for eager
individuals who love debugging and solving technical problems
throughout a technology stack, to join our team and help deliver
amazing capabilities to market. You will deliver high-quality
solutions to partner escalations through email, phone and chat, and
meet priority-based SLAs . You are responsible for diagnosing,
troubleshooting and debugging complex software, file system or
network systems in an AWS environment. You are responsible for
reporting design, reliability and maintenance problems or bugs to
NetApp engineering teams located across the globe. You have the
opportunity to drive issue mitigation with our tier1 support
partner and deliver workarounds or solutions. You are responsible
for training our tier1 support partner and enhancing team processes
and workflows based on data analysis.
We have 1 opportunity available at this time, located in Research
Triangle Park (RTP), NC or Wichita, KS. The schedule is
Monday-Friday. Start time negotiable between 7am-9am Eastern.
A minimum of 5 years of experience in technical fields such as Tier
2/Tier 3 support services, handling customer technical support
cases through phone/email/chat.
Clearly identifiable Data Protection experience.
Solid understanding of the following topics and troubleshooting
Expertise in the following areas: storage, back up & recovery, data
management systems, TCP/IP networking
At least 2 years of experience in UNIX, LINUX, Windows networking
Good understanding of Amazon AWS
Knowledge of storage infrastructure offering NFS, CIFS, SAN & iSCSI
Solid knowledge of VMware, Hyper-V, SQL, Oracle, SAP, Exchange
Understanding of data protection technologies such as SnapMirror,
SnapVault and NDMP
Experience with Replication, Backup and Recovery applications and
OEM products such as Veeam, Commvault, Veritas
Strong command of the English language; both written and verbal
Excellent interpersonal communication and customer service skills
are needed in order to work successfully with Tier 1 support
partners in high stress and/or ambiguous situations.
Strong aptitude for learning new technologies and understanding how
to utilize them in a customer-facing environment.
Ability to follow standard engineering principles and
Creative approach to problem solving.
Experience in working with Enterprise customers globally.
Willing to put in time after hours as needed, as well as handling
weekend on call functions.
Typically requires a minimum of 5-8 years of related experience
with a Bachelor's degree; or 3-5 years and a Master's degree; or
equivalent combination of applicable
education/training/certifications and relevant years of
professional industry experience.
Must: DP experience
Preferred: AWS Certified
In a world full of generalists, NetApp is a specialist. No one
knows how to elevate the world's biggest clouds like NetApp. We are
data-driven and empowered to innovate. Trust, integrity, and
teamwork all combine to make a difference for our customers,
partners, and communities.
We expect a healthy work-life balance. Our volunteer time off
program is best in class, offering employees 40 hours of paid time
off per year to volunteer with their favorite organizations. We
provide comprehensive medical, dental, wellness, and vision plans
for you and your family. We offer educational assistance, legal
services, and access to discounts. We also offer financial savings
programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
Keywords: Net App, Inc., Durham , Technical Support Engineer - First Shift, Engineering , Durham, North Carolina
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