VP, SRE (Site Reliability Engineering)
Posted on: October 19, 2020
Genesys' Multicloud provides the industry's first contact center
and customer experience solutions for some of the largest and most
sophisticated enterprise brands in the world as the primary and
first interface opportunity for their customers. We take a modern
webscale approach to Site Reliability Engineering in
software/pipeline release management, observability, and other
practices in close partnership with application teams.
What you will do:
- Own Site Reliability Engineering functions for Genesys Engage
Multi Cloud SaaS platform (multiple cloud providers, and on
- This role will report to SVP of Platform Engineering and
- Develop software driven, web scale approach to deliver world
class Enterprise SaaS approach strategy with a centralized and
embedded SRE approach for all production services working closely
with application and platform teams.
- Deliver true 9999 and beyond resiliency along with velocity in
software delivery by implementing best in class solutions in
observability, software delivery, and pipeline, among other
foundational DevOps practices.
- Manage and drive our site reliability engineering (SRE)
strategic direction and culture that enables every engineering team
to ship reliably, securely and efficiently.
- 10+ years as a Software engineering leader in Platform or
Application area with passion for applying software development
principles to scalability, resiliency, performance and
- Leadership of technical teams in a globally dispersed
- Ideally experienced in delivery SaaS to large global
- Ability to build technical and execution credibility with
- Hands on familiarity in range of SRE/DevOps technologies from
Kubernetes/orchestration, software delivery pipelines,
configuration and service discovery, public and private cloud
provider platform services
- BS or MS in a technical engineering discipline.
Every year, Genesys-- delivers more than 70 billion remarkable
customer experiences for organizations in over 100 countries.
Through the power of the cloud and AI, our technology connects
every customer moment across marketing, sales and service on any
channel, while also improving employee experiences. Genesys
pioneered Experience as a ServiceSM so organizations of any size
can provide true personalization at scale, interact with empathy,
and foster customer trust and loyalty. This is enabled by Genesys
CloudTM, an all-in-one solution and the---world's leading public
cloud contact center platform,---designed for rapid innovation,
scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in
the workplace. We evaluate qualified applicants without regard to
race, color, religion, sex, sexual orientation, disability, veteran
status, and other protected characteristics. #LI-BJ1
Keywords: Genesys, Durham , VP, SRE (Site Reliability Engineering), Engineering , Durham, North Carolina
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