Performance Improvement Coach - DUHS - Durham
Company: Duke Clinical Research Institute
Posted on: November 15, 2023
Duke University and Duke University Health System require all
students, faculty and staff to receive the COVID-19 and influenza
vaccines. After you have officially accepted a position at Duke,
you may request a religious or medical accommodation.
Performance Improvement Coach - DUHS - Durham
Regular or Temporary:
Durham, NC, US, 27710
Oct 11, 2023
Duke University Hospital is consistently rated as one of the best
in the United States and is known around the world for its
outstanding care and groundbreaking research.
Duke University Hospital has 1,048 licensed inpatient beds and
offers comprehensive diagnostic and therapeutic facilities,
including a regional emergency/trauma center; a major surgery suite
containing 65 operating rooms; an endo-surgery center; a separate
hospital outpatient surgical department with nine operating rooms
and an extensive diagnostic and interventional radiology area.
For 2021-2022, U.S. News and World Report ranked Duke University
Hospital nationally in 11 adult specialties: cancer, cardiology &
heart surgery, diabetes & endocrinology, ear, nose & throat,
gastroenterology & GI surgery, gynecology, neurology &
neurosurgery, ophthalmology, orthopedics, pulmonology & lung
surgery, and urology.
Duke University Hospital is also ranked first in North Carolina and
first in the Raleigh-Durham area.
In addition to its hospitals, Duke Health has an extensive,
geographically dispersed network of outpatient facilities that
include primary care offices, urgent care centers, multi-specialty
clinics and outpatient surgery centers.
General Description of the Job Class
This position provides coaching to multidisciplinary teams in
continuous improvement, change management and lean leader behaviors
using basic and advanced process improvement principles and
thinking. They mentor leaders and facilitators in the execution of
daily management system. This is an internal consulting position
that will apply continuous improvement (CI) tools and change
leadership methodologies to drive specific initiatives and
improvement efforts that are critical to safe, timely, effective,
equitable patient-centered care and to ensure that strategies are
implemented and principles/practices are embedded into daily
practice. The Performance Improvement Coach supports the strategy
deployment cycle, including the development and deployment of A3s,
the study/adjust process and the coaching and education of leaders
on strategic A3 thinking. This includes supporting the development
of leader standard work for aligning executive through front-line
strategy. This position does not directly manage but may provide
direction and leadership to leadership teams.
Duties and Responsibilities of this Level
- Utilizes expertise in improvement methodologies to provide
consulting, advisement, support, and direction to Senior Leaders,
Process Owners, Directors (or management) and front-line teams to
appropriately use data-driven, scientific, problem-solving
methodology to identify the correct design and approach for
initiatives on continuous improvement, including Value Streams,
Kaizen/Rapid Improvement Events, A3 and managing for daily
improvement. The Performance Improvement Coach also supports the
deployment of the Quality Management System, including teaching,
coaching and other support as needed. Teaches and coaches Leaders,
Caregivers and Providers on A3 thinking, PDSA, and lean tools and
methodologies to effectively identify, address and eliminate
process related obstacles and to drive process improvements across
the Duke University Health System.
- Advises and coaches leaders at various levels within the
organization on lean leadership skills required to lead in a
participative, team-oriented culture.
- Creates and administers internal education on continuous
improvement to all levels of the organization. Identifies areas in
need of on-going training. Assists is the development of curriculum
tools and supporting materials, including training to support
Duke's lean initiatives.
- Partners with leadership in analysis of processes across the
organization, identifies gaps in the process, determines impact to
the organization, recommends and coaches action plans and timeline
to address issues.
- Independently facilitates continuous improvement teams, follows
up on action plans, and assists all assigned teams as needed to
ensure improvements are made and sustained.
- Builds relationships with leaders and stakeholders to manage
effective processes and programs to improve the value of the
patient care experience, reduce waste and ensure compliance
according to established standards and measures.
- Tracks all changes/improvements made. Monitors key metrics
across assigned lean initiatives to review past, current and future
performance of processes.
- Acts as a change agent in a fast paced and "ever changing"
environment leveraging his/her strong interpersonal
- Supports the deployment of a focused daily management system
throughout DUHS to help leaders ensure the adoption and
implementation of improvements into the daily operations and
culture of the organization, preventing regression back to prior
methods and beliefs.
- May perform additional duties of similar complexity within the
organization, as required or assigned.
Bachelor's degree or higher from an accredited institution in
business, healthcare, engineering or health-related field (nursing,
allied health, public health) or equivalent.
Minimum of six (6) years of experience in performance improvement
or process engineering, preferably in a healthcare environment, or
a combination of experience and education in business, healthcare
engineering or a health-related field (nursing, allied health,
Knowledge, Skills, and Abilities
- Successful, data driven track record in redesign and/or
implementation efforts in the areas of clinical performance
- Knowledge and experience successfully training and implementing
lean tools and principles.
- Demonstrated skills in coaching, consulting, group process
facilitation, whole system design, negotiation, change management
and conflict resolution, supporting change within large, complex
- Demonstrated ability to partner with medical staff leaders,
such as a medical directors or the Chief Medical Officer
- Demonstrated experience influencing, managing and coaching in a
matrixed organization that includes many learners, including
nurses, providers, caregivers and consumers
- Proficient in Excel, Word, and PowerPoint skills and ability to
independently produce documents or aptitude to develop this level
of skill within a defined period of time
- Flexible, positive, clear interpersonal and communication
skills with ability to facilitate the exchange of information
within clients and the organization
- Analytical skills related to independently interpreting,
preparing and analyzing data, LOS information, comparisons with
relevant federal and/or other performance based data
Duke is an Affirmative Action/Equal Opportunity Employer committed
to providing employment opportunity without regard to an
individual's age, color, disability, gender, gender expression,
gender identity, genetic information, national origin, race,
religion, sex, sexual orientation, or veteran status. Duke aspires
to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the
robust exchange of ideas-an exchange that is best when the rich
diversity of our perspectives, backgrounds, and experiences
flourishes. To achieve this exchange, it is essential that all
members of the community feel secure and welcome, that the
contributions of all individuals are respected, and that all voices
are heard. All members of our community have a responsibility to
uphold these values. Essential Physical Job Functions: Certain jobs
at Duke University and Duke University Health System may include
essentialjob functions that require specific physical and/or mental
abilities. Additional information and provision for requests for
reasonable accommodation will be provided by each hiring
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Keywords: Duke Clinical Research Institute, Durham , Performance Improvement Coach - DUHS - Durham, Education / Teaching , Durham, North Carolina
Didn't find what you're looking for? Search again!