Customer Education Specialist

Company: bioMerieux SA Career Site - MULTI-LINGUAL
Location: Durham
Posted on: May 16, 2022

Job Description:

A world leader in the field of in vitro diagnostics for over 55 years, bioMrieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.Come and join a family-owned global company with a long-term vision, and a human-centered culture. Position Summary:The Customer Education Specialist will provide advanced educational training for bioMerieux products and applications to internal and external customers. Additionally, this position will play a role in the development of new educational material and redesign of existing materials. In this role the Customer Educational Specialist will use his/her clinical expertise and professional credibility to represent bioMerieux as a clinical education expert. This position will provide clinical and scientific expertise to enable customers to safely and effectively use bioMerieux proprietary products. The Customer Educational Specialist will serve as a liaison between functional groups, and technical consultantsin key project initiatives. The Education Specialist is responsible for driving improvements in all aspects of customer education.Context of the Job & Major Challenges: The Customer Education Specialist is a highly experienced Subject Matter Expert (SME) who provides technical training to internal and external customers for the diagnostic test systems marketed by bioMrieux. TheCustomer Education Specialist will be instrumental in the creation, implementation, revision and maintenance of training materials and technical support tools. This position's liaison function is critical to the success of team projects. Analysis of training methodology and evaluation of data to recommend improvements in line with adult learning best practice methodologies is paramount to the effective transfer of knowledge to end users.Dimensions of the Job: Directly supports U.S. customer base representing business of 250 M in 2007Supports revenue targets for sale of professional servicesEducates over 800 customer/end users per yearMain Accountabilities:Coordinates the development and delivery of complex training programs and related materials in support of customer training objectivesEstablishes and reviews course content and objectivesConducts training sessions and develops criteria for evaluating the effectiveness of training activitiesMaintains records of training activities, participant progress, and program effectivenessUpdates course documentation on a regular basis to ensure timeliness and relevanceProvides work leadership to lower level employees, including evaluating the effectiveness of their training presentations and programs, and may have supervisory responsibilitiesMay serve as technical team or task leadConducts research into new training, educational, and multimedia technologiesMaintains current knowledge of relevant hardware and software applications as assigned;Participates and/or leads in special projects as requiredServes as lead SME for customer education to achieve smooth and efficient implementation of bioMrieux products in the customer laboratory by ensuring a basic working knowledge of the system to foster confidence in the customers' ability to act as key operator in their laboratory.Provide programmatic and technical subject matter expertise to support redesign of existing courses and development of new courses.Assist in defining specific educational objectives and content and in reviewing materials making recommendations for content improvement.Communicate with functional groups within bioMrieux to facilitate resolution and improvements in support of customer satisfaction with the company and its products.Drive for timely resolution of issues for customers.Evaluate and analyze customer complaint trends to identify possible weaknesses in training curriculum and develop solutions for implementation into training materials.Periodically review laboratory and classroom set up from a physical space and equipment perspective and make recommendations for improvements as necessaryPerform monthly safety inspections of all classroom and laboratory space Studies and Experience:B.S. in Medical Technology or other related science. Master's preferredIn-depth knowledge of Microbiology(ID /AST or Blood Culture) and Molecular product lines5 years minimum of directly related training and microbiology experienceAdvanced knowledge and application of principles, methods and techniques used in the development and delivery of training programsAdvanced knowledge of relevant software and computer equipment as requiredSkills and Qualifications:Demonstrated effective presentation and communication skillsAbility to evaluate effectiveness of training programsAbility to serve as key team, project, or task leadPC skills desired- Word, Excel, PowerPointExcellent interpersonal and diplomacy skillsExcellent written and oral communication skillsProject management and organizational skillsAdditional Information:The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.BioMrieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMrieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at, or by dialing 711 for access to Telecommunications Relay Services (TRS).Share:

Keywords: bioMerieux SA Career Site - MULTI-LINGUAL, Durham , Customer Education Specialist, Education / Teaching , Durham, North Carolina