Customer Education Specialist
Company: bioMerieux SA Career Site - MULTI-LINGUAL
Location: Durham
Posted on: May 16, 2022
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Job Description:
A world leader in the field of in vitro diagnostics for over 55
years, bioMrieux provides diagnostic solutions which determine the
source of disease and contamination to improve patient health and
ensure consumer safety.In North America we have more than 5,000
team members across 11 sites or subsidiaries, including Salt Lake
City-based BioFire Diagnostics and one subsidiary in Montreal,
Canada.Come and join a family-owned global company with a long-term
vision, and a human-centered culture. Position Summary:The Customer
Education Specialist will provide advanced educational training for
bioMerieux products and applications to internal and external
customers. Additionally, this position will play a role in the
development of new educational material and redesign of existing
materials. In this role the Customer Educational Specialist will
use his/her clinical expertise and professional credibility to
represent bioMerieux as a clinical education expert. This position
will provide clinical and scientific expertise to enable customers
to safely and effectively use bioMerieux proprietary products. The
Customer Educational Specialist will serve as a liaison between
functional groups, and technical consultantsin key project
initiatives. The Education Specialist is responsible for driving
improvements in all aspects of customer education.Context of the
Job & Major Challenges: The Customer Education Specialist is a
highly experienced Subject Matter Expert (SME) who provides
technical training to internal and external customers for the
diagnostic test systems marketed by bioMrieux. TheCustomer
Education Specialist will be instrumental in the creation,
implementation, revision and maintenance of training materials and
technical support tools. This position's liaison function is
critical to the success of team projects. Analysis of training
methodology and evaluation of data to recommend improvements in
line with adult learning best practice methodologies is paramount
to the effective transfer of knowledge to end users.Dimensions of
the Job: Directly supports U.S. customer base representing business
of 250 M in 2007Supports revenue targets for sale of professional
servicesEducates over 800 customer/end users per yearMain
Accountabilities:Coordinates the development and delivery of
complex training programs and related materials in support of
customer training objectivesEstablishes and reviews course content
and objectivesConducts training sessions and develops criteria for
evaluating the effectiveness of training activitiesMaintains
records of training activities, participant progress, and program
effectivenessUpdates course documentation on a regular basis to
ensure timeliness and relevanceProvides work leadership to lower
level employees, including evaluating the effectiveness of their
training presentations and programs, and may have supervisory
responsibilitiesMay serve as technical team or task leadConducts
research into new training, educational, and multimedia
technologiesMaintains current knowledge of relevant hardware and
software applications as assigned;Participates and/or leads in
special projects as requiredServes as lead SME for customer
education to achieve smooth and efficient implementation of
bioMrieux products in the customer laboratory by ensuring a basic
working knowledge of the system to foster confidence in the
customers' ability to act as key operator in their
laboratory.Provide programmatic and technical subject matter
expertise to support redesign of existing courses and development
of new courses.Assist in defining specific educational objectives
and content and in reviewing materials making recommendations for
content improvement.Communicate with functional groups within
bioMrieux to facilitate resolution and improvements in support of
customer satisfaction with the company and its products.Drive for
timely resolution of issues for customers.Evaluate and analyze
customer complaint trends to identify possible weaknesses in
training curriculum and develop solutions for implementation into
training materials.Periodically review laboratory and classroom set
up from a physical space and equipment perspective and make
recommendations for improvements as necessaryPerform monthly safety
inspections of all classroom and laboratory space Studies and
Experience:B.S. in Medical Technology or other related science.
Master's preferredIn-depth knowledge of Microbiology(ID /AST or
Blood Culture) and Molecular product lines5 years minimum of
directly related training and microbiology experienceAdvanced
knowledge and application of principles, methods and techniques
used in the development and delivery of training programsAdvanced
knowledge of relevant software and computer equipment as
requiredSkills and Qualifications:Demonstrated effective
presentation and communication skillsAbility to evaluate
effectiveness of training programsAbility to serve as key team,
project, or task leadPC skills desired- Word, Excel,
PowerPointExcellent interpersonal and diplomacy skillsExcellent
written and oral communication skillsProject management and
organizational skillsAdditional Information:The above job
description is not intended to be, nor should it be construed as,
exhaustive of all responsibilities, skills, efforts, or working
conditions associated with this job.BioMrieux Inc. and its
affiliates are Equal Opportunity/Affirmative Action Employers. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, protected veteran or
disabled status, or genetic information. Please be advised that the
receipt of satisfactory responses to reference requests and the
provision of satisfactory proof of an applicant's identity and
legal authorization to work in the United States are required of
all new hires. Any misrepresentation, falsification, or material
omission may result in the failure to receive an offer, the
retraction of an offer, or if already hired, dismissal. If you are
a qualified individual with a disability, you may request a
reasonable accommodation in BioMrieux's or its affiliates'
application process by contacting us via telephone at (385)
770-1132, by email at, or by dialing 711 for access to
Telecommunications Relay Services (TRS).Share:
Keywords: bioMerieux SA Career Site - MULTI-LINGUAL, Durham , Customer Education Specialist, Education / Teaching , Durham, North Carolina
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