BDC/Call Center Representive
Company: Classic Toyota of Henderson
Location: Henderson
Posted on: April 5, 2026
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Job Description:
Job Title: BDC / Call Center Representative – Automotive
Dealership (Toyota) Location: Classic Toyota Of Henderson
Employment Type: Full-Time Department: Business Development Center
(BDC) Position Overview We are seeking a motivated and
customer-focused BDC / Call Center Representative to join our
automotive team. This role is the first point of contact for our
customers, handling inbound and outbound calls for both sales and
service departments , scheduling appointments, and managing
internet leads. The ideal candidate is energetic, organized, and
comfortable communicating with customers in a fast-paced
environment. Key Responsibilities Answer inbound calls for sales
and service inquiries in a professional and friendly manner
Schedule and confirm appointments for sales consultations and
service visits Respond to internet leads (email, website,
third-party platforms) promptly and effectively Make outbound
follow-up calls to customers regarding: Missed appointments Service
reminders Sales opportunities Accurately log all customer
interactions in the CRM system Provide basic information on
vehicles, services, pricing, and availability Work closely with
sales and service teams to ensure a smooth customer experience Meet
or exceed daily, weekly, and monthly performance goals
Qualifications Previous call center, BDC, or customer service
experience preferred Automotive dealership experience is a plus
(but not required) Strong verbal and written communication skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable using computers, CRM systems, and phone systems
Positive attitude with a customer-first mindset Reliable and
punctual Compensation & Benefits Competitive hourly pay performance
bonuses Paid training Health, dental, and vision insurance (if
applicable) Paid time off (Vacation and Sick Leave) Opportunities
for growth within the dealership 401K plus match Schedule Full-time
position Must be available to work flexible hours, including some
evenings and weekends Why Join Us? Join a team that values customer
service, teamwork, and growth. As a BDC Representative, you play a
critical role in driving business and creating exceptional customer
experiences from the very first interaction. Apply today to start
your career in the automotive industry!
Keywords: Classic Toyota of Henderson, Durham , BDC/Call Center Representive, Customer Service & Call Center , Henderson, North Carolina
