Customer Service Manager
Company: Heating + Air Paramedics
Location: Raleigh
Posted on: February 18, 2026
|
|
|
Job Description:
Job Description Job Description Benefits: Competitive salary
Dental insurance Free food & snacks Health insurance Opportunity
for advancement Paid time off Training & development Vision
insurance Benefits/Perks Competitive Compensation Paid Time Off
Career Growth Opportunities Job Summary We are seeking a Customer
Service Manager to join our team. In this role, you will
communicate with customers to identify their needs, process
requests, escalate complaints, and provide helpful solutions that
ensure they have a great customer service experience with our
company. The ideal candidate is friendly, computer savvy,
ambitious, problem solver, and is able to remain calm under
pressure. Responsibilities Receive a high volume of inbound calls,
emails, and texts Monitor Social Media Accounts Identify the reason
for the customers call, collect relevant information, and provide
solutions Use best practices in customer service techniques to
develop rapport and build relationships with customers Document all
customer interactions Attend trainings to maintain up-to-date
skills and knowledge Prioritize calls according to the level of
urgency Transmit information to the appropriate person or
department Direct response units to appropriate location Monitor
status of the response team Qualifications College Degree Previous
experience as a Customer Service Representative or in a similar
role is preferred Computer savvy and familiar with customer
management software Excellent verbal and written communication
skills Understanding of active listening techniques Ability to work
well under pressure Highly organized with the ability to multitask
and prioritize projects Problem solver Excellent typing and data
entry skills Ability to work in our office M-F 8am-5pm (this is not
a remote position)
Keywords: Heating + Air Paramedics, Durham , Customer Service Manager, Customer Service & Call Center , Raleigh, North Carolina
