Company: Brookdale Durham
Posted on: September 24, 2022
Overview:Make Lives Better Including Your Own.If you want to
work in an environment where you can become your best possible
self, join us! You'll earn more than a paycheck; you can find
opportunities to grow your career through professional development,
as well as ongoing programs catered to your overall health and
wellness.Full suite of health insurance, life insurance and
retirement plans are available and vary by employment status.
Additional benefits offered include, but are not limited to:
- Tuition Reimbursement
- Pet Insurance
- Adoption Reimbursement Benefits
- Variety of Associate DiscountsVeterans, transitioning active
duty military personnel, and military spouses are encouraged to
apply.Please note, Brookdale is committed to complying with all
applicable laws and regulations regarding mandatory COVID-19
vaccination.Responsibilities:Provides marketing support services to
the sales staff to ensure the timely administration of sales and
- Maintains and/or improves upon the occupancy level of the
community in accordance with marketing and business plans. Utilizes
sales processes, systems, and forms for sales to perform job
duties, track information, compile data and reports, and achieve
desired community occupancy goals.
- Assists in the sales process by helping prospective residents,
their family members, and/or advisors in the decision-making
process by understanding their needs and educating them about how
services and programs can meet their needs. Responds promptly to
every telephone call or in-person inquiry from all referral
sources, prospective residents, and families. Provides appropriate
community and company information to anyone who inquires. Completes
weekly follow-up calls, letters, and tours as defined by the
community marketing plan and as directed by the SMD (Sales &
- Coordinates and completes all activities needed for the sale
and converts deposits to move-ins, including, but not limited to,
visiting the prospect's home, health care providers, or other
locations and ensuring that the required forms are completed by the
prospect, his/her physician and family prior to move in.
- Communicates daily with SMD and other key associates regarding
the status of all prospective move-ins. Utilizes the "Resident
Move-In Status Log" to record pre-residency steps and to facilitate
- Coordinates the move-in process for new residents in an
efficient and welcoming manner, as needed. Ensures paperwork
completion, residence preparation, mover scheduling, community
support and resident orientation.
- Provides administrative support for the Marketing
- Represents the community and increases awareness through
participation in outside events, professional groups, and community
involvement as directed by the SMD. Uses relevant community
knowledge and research to assist in planning, coordinating, and
implementing monthly prospect and/or referral source activities and
events as specified by the community marketing plan and SMD.
- May answer phone calls and log leads according to established
protocol into the prospecting system.
- Assists SMD with execution of marketing plans to achieve
community occupancy goals.
- Prepares data for weekly and monthly reports. Provides sales
performance information to SMD.
- Maintains working knowledge of the lead management system and
uses to develop reports. Inputs sales and marketing activities, as
directed, in a timely manner and according to systems
standards.This job description represents an overview of the
responsibilities for the above referenced position. It is not
intended to represent a comprehensive list of responsibilities. An
associate should perform all duties as assigned by his/her
supervisor.Qualifications:Education and Experience
High school diploma or General Education Degree (GED) and a minimum
of three to five years administrative experience, preferably in the
retirement or medical industry or pharmaceutical sales, with a
proven track record of focus on customer service is required.
Certifications, Licenses, and Other Special Requirements
Uses limited independent judgment to make decisions based on
precedents and established guidelines. Solves problems using
standard procedures and precedents. Knows when to refer issues to
supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires
basic analytic ability. Has an overall understanding of the work
environment and process. Has working knowledge of the organization.
Ability to greet staff and visitors in a courteous and friendly
manner. Knowledge of Medicare and Medicaid regulations to include
applicable processes, if required in the community. Knowledge of
state regulations impacting or directing the delivery of services,
if applicable. Ability to effectively listen and communicate
verbally and in writing. Ability to effectively manage time, tasks
and projects in a dynamic environment. Ability to build trust and
act honestly in relationships with others. Ability to assess and
understand customers' expectations, needs and circumstances.
Ability to work effectively with diverse personalities and to treat
people with dignity, respect, fairness and maturity. Ability to
operate personal computers and related software including Microsoft
Office applications. Ability to learn and operate the customer
relationship database. Ability to keyboard accurately and
Physical Demands and Working Conditions
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Talk or hear
- Ability to lift: up to 50 pounds
- Requires interaction with co-workers, residents or vendors
- Possible exposure to communicable diseases and infections
- Requires Travel: OccasionallyBrookdale is an equal opportunity
employer and a drug-free workplace.
Keywords: Brookdale Durham, Durham , Marketing Coordinator, Advertising , Durham, North Carolina
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