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Investigator Solutions Support Analyst I

Company: PAREXEL
Location: Durham
Posted on: November 11, 2019

Job Description:

Parexel has an interesting opportunity for an Investigator Solutions Support Analyst to join our global finance organization in our Durham, NC office. This is a newly created role, and will be responsible for covering a range of support and analysis activities specific to funds setup and helpdesk inquiries.

Key Accountabilities:

Work closely with project teams and other internal departments, including but not limited to SSU/Site Contracts, Accounts Payable and Accounts Receivable / Billing
Participate as a representative of the Investigator Solutions Support team in study start-up meetings to ensure initial funds setup requirements are documented
Review and understand budget details within sponsor and site contracts to assist with fund setup requirements
Create and analyze metrics on fund setup productivity and helpdesk inquiries and provide reporting to management team.
Assist with performing periodic quality control reviews on completed fund setup requests
Review and assist with inquiries and resolution specific to site payment inquiries/disputes and issues related to fund setup activity, ensuring timely escalation if applicable
Assist with obtaining documentation required to complete funds setup requirements
Provide support to the Investigator Payments and Analytical teams
Provides supporting documentation to auditors as necessary
Special projects as assignedQualificationsSuccessful candidates will possess:

Excellent organizational and written/verbal communication skills
Ability to work with a virtual team across locations and cultures; strong team-orientation and interpersonal skills
Must be customer focused and able to manage challenging priorities and remain flexible and adaptable in stressful situations; ability to manage multiple and varied tasks with enthusiasm and prioritize workload
Strong computer skills in Microsoft Office Suite, including intermediate excel skills
Commitment to high quality work for effective presentation and documentation
IMPACT CTMS systems experience; Medidata experience preferred, but not required
Oracle experience preferred, but not required
Experience in providing outstanding customer service.
Experience in a clinical research environment
High school diploma and 3+ years relevant work experience required
A Bachelor s Degree in Accounting, Business Administration, or related field; or equivalent combination of education plus moderate, progressive financial experience preferable within a CRO or service industry preferredEEO DisclaimerParexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: PAREXEL, Durham , Investigator Solutions Support Analyst I, Accounting, Auditing , Durham, North Carolina

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