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Field Supervisor - Collections

Company: TransForce
Location: Durham
Posted on: May 12, 2024

Job Description:

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hiring Range: $57,619 - $63,548

Work Day/Hours: 7:00 a.m. - 3:30 p.m.

The City of Durham's Department of Water Management (DWM) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham's 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set - mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!

This job requires a high degree of interpersonal skills with the ability to multitask, drive change, make mature judgment calls, and manage production using the computer management system. Responsible for making assignments; facilitating staff meetings; training employees; entering and reviewing work orders; maintaining time and attendance records; reviewing and creating data and reports; responding to complaints; directing crews at work locations; ensuring compliance with safety rules and regulations; performing the most complex and difficult work assignments; and ensuring that equipment is maintained. As a leader, you are also expected to develop staff through training, education, & performance management. The successful incumbent will have a mature understanding & practical application of basic leadership principles, decision making, & maturely dealing with employee relations issues.

Must be willing to work during all types of weather and participate in ongoing rotational stand-by/recall duty. Overtime is required when responding to emergencies. Staff is scheduled for ongoing rotational stand-by/recall duty.

  • Coordinates field unit operations related to collection and/or distribution system maintenance and contract work; supervises staff including planning, assigning, and evaluating work; convenes and facilitates staff meetings; trains and coaches employees; directs crew operations at work locations; ensures that equipment is maintained; and ensures compliance with safety and applicable operational rules and regulations.
  • Performs the most complex and difficult work assignments; troubleshoots the most complex and escalated issues; and schedules repairs by outside vendors.
  • Coordinates the preparation of and/or prepares, reviews, and/or maintains reports, records, work orders, logs, and documents; updates and maintains databases and online systems; reviews work prepared by staff; identifies and resolves discrepancies; and ensures work is accurate, complete and in compliance with applicable regulations, policies, and procedures.
  • Monitors supply inventory and equipment levels; determines materials needed; researches price and vendor information; makes and/or approves procurement recommendations
  • Coordinates with vendors, contractors, City departments, and/or external agencies to order supplies; provides technical assistance; assists with planning departmental operations; assists with implementing projects; and responds to and handles escalated and the most complex customer service issues.
  • Performs other duties of a similar nature and level as assigned.
  • Supervising the installation and removal of meters as well as the performance of manual meter reads.
  • Developing operational procedures; and troubleshooting hardware and software.
  • Reviewing meter readings for discrepancies and initiating corrective action.
  • Reviewing and updating routes for efficiency evaluating meter reading upload processes for effectiveness.
  • Associate's degree or equivalent
  • Three years of equipment operation/driving experience or maintenance experience related to assignment,
  • Previous Lead or supervisory experience.
  • Must complete job related and/or safety training based on assignment, such as (but not limited to) lock out/tag out, confined space entry, ladder safety, respirator and emergency evacuations training.
  • A valid North Carolina Class C Driver's License with a satisfactory driving record and license obtained within the time frame specified by the City.
  • North Carolina Grade III Wastewater collections ( Grade IV is preferred)
  • North Carolina Class B Commercial Driver's License (CDL) (an A is preferred)
  • CDL Tanker Endorsement for Collections System assignment (If a candidate does not have the Tanker endorsement, they will be given up to one year to obtain this endorsement if working in the Collection System). Please note that for Certification equivalents: Out-of-state candidates will have one year to apply, test and obtain the NC version of the certification
    • North Carolina Grade C Water Distribution

Keywords: TransForce, Durham , Field Supervisor - Collections, Accounting, Auditing , Durham, North Carolina

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