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Benefits Specialist III

Company: Toshiba Global Commerce Solutions
Location: Durham
Posted on: May 26, 2023

Job Description:


The benefits specialist is responsible for supporting the operations and administration of all benefits, wellness and retirement programs, including but not limited to medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan. Expect high degree of collaboration with the Benefits team to create, implement, test and launch benefit programs.

This role involves interpretation of plan documents, policies, and procedures to ensure compliance with ERISA, IRS and DOL requirements, resolving participant escalations, directing vendors as necessary, reconciliations, problem solving, maintaining accurate business process documents and, leverage data, to conduct analysis for solving problems and providing solutions.

Provide support in developing plan and investment design, regulatory compliance, and vendor management in collaboration with the Benefits Manager, and 401k plan fiduciary committee. Creativity is important in this role to solve problems and to improve the administration of the plan and employee experience.


  • Day to day operations of TGCS benefits plans including the communication, execution and administration of the plans. Manage TGCS Canada retirement plan and oversee administration.
  • Partner with benefit program vendors ensuring the right employee experience, cost effectiveness and high-performance results. Manage internal relationships and deliverables within and outside of HR. Address escalated individual participant issues and recommend process improvements.
  • Conduct, in partnership with the vendors, annual plan audits and IRS filings through knowledge of annual filing requirements, disclosure requirement notices and non-discrimination testing. Conduct any required correction procedure to ensure compliance of retirement plans.
  • Perform day to day operations of TGCS executive deferred compensation plan (EDCP) including annual open enrollment, TGCS, 401K Plan, the TGCS retiree HRA plan including annual audits and valuation and oversee grandfather life program at TGCS.
  • This position will have responsibilities for creating, planning, and scheduling TGCS wellness activities based upon the current plan year schedule/design and other miscellaneous tasks.

    Required Skills:
    • 8+ years' experience in core benefits administration. 5+ years' experience in leading and administering health and welfare and, retirement programs: defined benefit/define contribution plans and, qualified/non-qualified plans, including vendor management, for 1000+ plan participants.
    • Experience with research, analysis, evaluation, and administration of retirement benefits plans and programs.
    • Advanced proficiency in Microsoft Excel, especially Pivot Tables, VLOOKUP, and Macros
    • Knowledge of compliance requirements for related federal and state rules and regulations (ERISA, IRS and DOL).
    • Demonstrated effective project management skills.
    • Strong written and verbal communication skills
    • BA/BS degree
    • Strong service orientation and ability to establish and maintain effective working relationships with all levels of employees.
    • Ability to work independently and with a team.
    • Ability to prioritize multiple projects with specific deadlines, strong attention to detail and organizational skills.
    • Commitment to maintaining confidentiality of all personal record.

      About the Company:

      Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

      The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

      Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
      • Group health coverage (medical, dental, & vision)
      • Employee Assistance Programs
      • Pre-tax spending accounts
      • 401(k) plan (with company match)
      • Company provided life insurance
      • Pet Insurance
      • Employee discounts
      • Generous paid holiday schedule, paid vacation & sick/personal days

        Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

        Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.


        We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Keywords: Toshiba Global Commerce Solutions, Durham , Benefits Specialist III, Accounting, Auditing , Durham, North Carolina

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