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Senior Manager - 1606858

Company: Fidelity Investments
Location: Durham, NC
Posted on: July 8, 2016

Job Description:

Duties: The Senior Manager, IT Product Management, Customer Experience

Platform, PI Technology is responsible for product readiness and deployment

of the Enterprise Content Management platform SDL Tridion. Will act as

product champion for SDL Tridion within Fidelity, establish content product

strategy, work with business partners to identify opportunities and

establish governance processes for content delivery implementation models.

Will lead tactical initiatives to drive implementation of Tridion product

strategy and execute against resource strategy. Will ensure Service Level

Agreements (SLAs) and Operational Level Agreements (OLAs) are established

for the product, and will define and manage the product Total Cost of

Ownership (TCO).

Primary Responsibilities:

• Define the enterprise content management product strategy and

roadmap in partnership with business partners and provide oversight on the

delivery and support of all applications that make up the product.

• Define MVP and MMP with prioritized features and corresponding

justification.

• Manage product backlog and enhancements prioritization.

• Work with external third parties to assess partnerships and

opportunities.

• Collaborate with business and technology teams to drive new

products and/or re-sourced product lines to target launch date.

• Lead Proof of Concepts (POC’s) to assess technical and business

benefits where applicable.

• Manage business relationships as a single point of accountability

and drive adoption of enterprise standards, ensure effective/efficient

governance processes for the Tridion platform are established and

maintained.

• Oversee ongoing internal customer and external vendor

relationships; understand business partner needs and recommends products

and/or service solutions.

• Promote changes in process, standards or technologies when

necessary.

• Define quality and performance standards for the content management

platform, work closely with the technology teams to meet defined standards.

• Participates in critical problem solving and advanced

troubleshooting, as necessary.

Requirements: Bachelor’s degree (or foreign education equivalent) in

Computer Science, Computer Networking, Engineering, Information Technology,

Information Systems, Mathematics or Physics and five (5) years of

experience in the job offered or five (5) years of experience in business

and customer needs analysis of web-application or mobile device

technologies in the financial services environment; or, alternatively, a

Master’s degree (or foreign education equivalent) in Computer Science,

Computer Networking, Engineering, Information Technology, Information

Systems, Mathematics or Physics and three (3) years of experience in the

job offered or three (3) years of experience in business and customer needs

analysis of web-application or mobile device technologies in the financial

services environment. Candidate must also possess: Demonstrated Expertise

(“DE”) in project management, budget planning, business needs and systems

analysis of high scale, high performance and secure customer-facing

websites built on SDL Tridion 2011 or above content management system; DE

utilizing SDL Tridion 2011 or above to design and develop content

publishing workflows and content taxonomy; and delivery of complex

personalization and dynamic content rendering for high-scale, high

performance and secure customer-facing websites; DE in leading cross-

functional and geographically distributed scrum teams as the product

manager or owner through the entire product lifecycle of high-scale, high

performance, and secure customer-facing websites.

To apply, visit http://jobs.fidelity.com and search for Job Number 1606858.

Keywords: Fidelity Investments, Durham , Senior Manager - 1606858 , Finance , Durham, NC, North Carolina


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